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Best Buy

4.1

About this business

Location details

300 Commons Way, Bradley Gardens, NJ, 08807, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.13,408 reviews
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Donald Eugene's profile image
Donald Eugene 
5 years ago

Absolutely terrible customer service. Went into the store to try and find a replacement charging case for my cousin's airpods. After twenty minutes of being ignored or given the run around, a nice young man (who seemed to be the only person in the store capable of multitasking) offered to help me while simultaneously helping another customer who was looking for software. Unfortunately the cost of the case is more than I'm willing to spend (not your fault!) and apple has them priced where it's better for me to just buy a new ... read more

Sk Kumar's profile image
Sk Kumar 
5 years ago
Wanda Mercado's profile image
Wanda Mercado 
5 years ago

i will never buy another item that needs servicing. i bought a fridge and payed for a water line install. i made 2 appointments and had no-show for both. im still waiting! and to boot i cant get a person on the phone to complain to. w.tsakonas 

Sherry Pace's profile image
Sherry Pace 
6 years ago

I came to the store to speak to the Samsung rep. It's almost 130pm and the person was due in at 1. The RUDE best buy employee shrugged and said sorry. I asked if this was acceptable behavior to be late or not show and he said yes. Screw your location. This is NOT ACCEPTABLE PROFESSIONAL BEHAVIOR. 

Laurie Vitale's profile image
Laurie Vitale 
6 years ago

Customer Service!! Been on hold 30 minutes then just disconnected. 

Andy Farinich's profile image
Andy Farinich 
6 years ago

Worst customer service from Marquise (TV Rep). He has no integrity and will lie to your face in order to make a sale. Do not deal with Best Buy of Bridgewater. 

Jon McMahan's profile image
Jon McMahan 
6 years ago

I placed an order online (mistake) to do an instore pick up and they have failed on nearly every level: 1) I got an email saying that it is in the store, but I can't pick it up until I get an email. 2). I called the store to not speak with a soul there 3). I called an 888 number where 90% of the call was about getting my phone number should we be disconnected....I got disconnected 15 minutes ago and no one has called 4)...I still have no clue if I can get my product today. Let's see how long it takes to respond to this ratin... read more

Dale Bahoosh Burke's profile image
Dale Bahoosh Burke 
6 years ago

Awful. ONE person to help and he was waiting on one person for 22 minutes and then instead of sending the man to checkout, HE checked him out. VERY little selection AND boxes were opened. I’ll go to Amazon. This isn’t the first time - it IS the last time. 

Pamela Cartwright's profile image
Pamela Cartwright 
6 years ago

One of my favorites 

Frequently asked questions about Best Buy

How is Best Buy rated?

Best Buy has a 4.1 star rating with 3,408 reviews. 

When is Best Buy open?

Best Buy is closed now. It will open tomorrow at 9:00 a.m. 

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