This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Bertsch Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Springfield, MO
About this business
Since 1993, Bertsch Heating & Air specializes in air conditioning installation and repair, heating installation and repair, and residential indoor air quality and HVAC installation and repairs for businesses. We can replace your existing heating and air conditioning system, enhance it, or repair it. The decision is yours. At Bertsch, we will not try to sell you anything you do not want or need. We also install and repair water heaters, humidifiers, thermostats, ventilation equipment, air cleaners, ductwork...whatever your HV... read more
Location details
221 N Nettleton Ave, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They replaced a capacitor on an AC unit (a $30--$40) part and charged me $329 for the part. I called 3 different AC companies and gave them a copy of the invoice -- they ALL told me the capacitor should have cost $30--$50 at most, and that that price was way out of line. I called them and asked them if maybe the technician accidentally marked the wrong part (that was replaced) -- they assured me it was correct. DO NOT do business with this company - -they are NOT reliable or honest.
Business response:
Hello ****,This is ***** *******, one of the owners here at ***. The $329 price you mentioned includes service diagnostic, parts cost, and labor for everything we did. We are unfortunately not able to provide our service and install parts for what the parts may or may not cost. In addition to that no heating and air company will roll a truck to your house, diagnose a failure, and replace a part for $30-$50 - at least none that are licensed, insured, have a full-time office staff, trained/certified technicians, fully-stocked ... read more
In an attempt to work with the hometown Trane dealer, I continued working with these folks long after becoming incredibly frustrated and, unfortunately, now have an expensive new mini-split system that requires warranty work through FTS, as the installing contractor. Responses to a simple inquiry have been delayed or nonexistent. Simply said, there is a long list of miscommunications (often followed by apologies), only to be followed by more delays, excuses, and admissions of internal communications failures. We spent a majo... read more
Questioned my bill and never got past the dispatchers. Seems the dispatchers intercept all complaint calls, without possibly forwarding. Overcharged by $75.00 - $100.00 according to three other local estimates. Arrived 2 hours earlier than scheduled, causing me to have to leave work earlier than planned. Would NOT reccommend. Took advantage during extreme weather. Would preder to leave no stars but system did not give that option.
9/2020 Bertch install a trane xr16 4 ton ac and a 95% efficient funance. They did a super fast and efficient. They were also truly affortable. I would recommend them to everyone for their hvac needs.
Frequently asked questions about Bertsch Heating & Air Conditioning
How is Bertsch Heating & Air Conditioning rated?
Bertsch Heating & Air Conditioning has a 4.8 star rating with 136 reviews.
When is Bertsch Heating & Air Conditioning open?
Bertsch Heating & Air Conditioning is closed now. It will open on Monday at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com