This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Bergstroms Childrens Stores
- Children's Clothing
- Anaheim, CA
About this business
Furniture, Clothing, Accessories, Two 35000 Sq Ft Superstores, The Biggest & Best, Britax Furniture, 35 000 Sq Ft Superstore
Location details
200 W ALRO Way, Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Worst Customer service ever! – Horrible Customer Service! Will not be going back ever! They were way over priced on a stroller I wanted. So I took in a printed price from a web store that they said they would match over the phone. Then they tried to get out of the price match! First, they said they could only match the price if they had the item in both stores, I said no way because I had already called about it twice and they said to go ahead and come into the store. So then, they said that they couldn't sell me the strolle... read more
Thank you for being in business... – April 1, 2010 Attn: Mr. Bergstrom I work in a demanding customer service oriented field and wanted to let you know how impressed I have been with each and every interaction I have had with Bergstrom employees. I live in Glendale, CA and choose to drive down to your store in Irvine rather than shop at any store closer to me, because of the exceptional service I receive. It took some convincing to get my husband to drive down there to purchase our crib, dresser and recliner (as well as o... read more
WORST customer service!! – This store was a shock! Really bad customer service; NO knowledge of their products (and if you're spending hundreds of dollars on a stroller, someone ought to be able to tell you how to fold it); they said they had something in stock, showed it to us (which was something they obviously didn't want to do, but we wanted to see the $100 item before we bought it!) and then sold it to the person in front of us (erroneously as the people were getting the item in the set they were already buying!!); thei... read more
Pleasantly Surprised – After reading reviews on here we were wary about buying our stroller from Berstrom. But since they were the only people to carry the brand we wanted we didn't have much choice. We deliberately choose one in stock so we were nervous when the stroller had faults (not Bergstrom's fault) and I needed to call them about exchanging it. Although their exchange policy is short (within 14 days) they were very helpful about exchanging the stroller without question. I spoke to several managers and was impressed b... read more
Buyer beware. Use it and your stuck! – Read their return policy very carefully!! It basically says that if you open the box and use whatever you buy, that's it. No return on "trials and exchanges". They never communicated this policy while shopping in the store, nor did they before we completed the purchase with the cash register. It was only after the purchase did they staple their stupid policy slip to the receipt did we realize what was going on! Take my word for it, go spend your baby money somewhere else!! At least you ... read more
AWFUL customer service!!! Buyer Beware - They have D rating – I agree with all the negative previous posts. How did they get 4 stars with the negative ratings? Do NOT buy your baby/child furniture from this place. This place has awful customer service. I wish I would've known this before I purchased my expensive furniture from them. Their sales staff will tell you anything to sell you furniture like - "we'll have the furniture delivered to your home within 10 weeks". Which is total BS. After 10 weeks rolls by, they'll say "i... read more
Bergstrom's is a RIPOFF – Bergstroms is the biggest rip-off in the world. They treat their employees poorly, do false advertising, and have horrible customer service. They DO NOT TAKE RETURNS BACK - no matter what their "policy" states. I purchased a baby stroller and after only a week I wanted to return it b/c it was too heavy, they wouldn't take it back and flat out refused to give me my money back. I filed a complaint with the bett bus bureau and noticed they have a "D" rating (I guess I know why). This was a family busin... read more
DO NOT SHOP HERE!!!!!! – I have no idea how a customer service based organization can treat their customers this way!!! This store has the most horrendous customer service I have ever seen. And what?s worse, the management doesn?t even care!!! When I bought my issues with delivery to their attention they were not at all willing to accomidate. I will never walk into another Bergstrom?s store again and I will advise every one I know not to ever shop with them. STAY AWAY!!!!
poor customer service – I ordered a Stanley Crib & Changing station over 14 weeks ago & still do not have my furniture! I have constantly had to call the store for updates. Nobody has taken the time to call me & let me know what to expect. Even worse, they have the furniture, but are not delivering it to me! I paid for everything in full, I feel ripped off! Buyer Beware!!!!
Frequently asked questions about Bergstroms Childrens Stores
How is Bergstroms Childrens Stores rated?
Bergstroms Childrens Stores has a 4.3 star rating with 18 reviews.
When is Bergstroms Childrens Stores open?
Bergstroms Childrens Stores is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com