Bennett Medical Services

Melissa F. 

on Yellow Pages

7 years ago

Absolute dysfunction... without a doubt this is a company that is very poorly managed! The employees and the customers are both not happy. They are understaffed and not properly trained. Wait times on the phone can be 25-45 minutes depending on time called. Incorrect and double billing is frequent. Not much good can be said about Bennet, other than they used to be good 3-4 years ago, they suck now. We will be looking elsewhere for oxygen and cpap supplies in the immediate future... 

Dan C. 

on Yellow Pages

8 years ago

Terrible customer service I waited 19 minutes on the phone I was then told that I could not make an appointment because my insurance only covers every three months. Yet I get calls from them saying my mask is leaking and to call them for appointment to fix the leak. The girls up front in Reno need to be replaced they are lazy and indignant, everything at their pace. Doug Bennet, I hope you read these and pay attention they make you look bad . 

Phyllis L. 

on Yellow Pages

9 years ago

They have had a prescription for my husbands Cpac and he still hasn't got it 

Jason T. 

on Yellow Pages

10 years ago

they returned my calls every time I called them for my cpap supplies 

gardengirl83634 

on Yellow Pages

11 years ago

Absolutely terrible service, equipment (CPAP) stopped working, no resolution. Hit me with a surprise $540 6 months later (and had the nerve to threaten collections). Kept calling and having to leave a message that was never returned. Billing was rude and ridiculous to work with. I have began working with another company for my needs. My suggestions, RUN as far away from this company as possible, there is a lot of competition out there, you don't have to put up with this poor service! 

lindamonkey 

on Yellow Pages

11 years ago

So today I received a letter from a collection company stating that I have a balance with Bennett Medical that I didnt pay. I have always paid my bill and what really dont care for is that I never received a bill, a phone call or a statement. So now I have to wait for up to 2 days for Bennett medical to return my call. The customer service is horrible. The last conversation that I had with the office 6 months ago, the rental period was over and I was paid in full and to contact them in six months for more supplies. I have ne... read more

reno123 

on Yellow Pages

12 years ago

I have been a patient with Bennett for the past 8 months. The patient care staff has been very kind toward me. They are very knowledgeable about the products they supply and can explain it to me so that I can understand! We will always have a problem with insurance companies, no matter which company you go to. So, after switching from another (nationwide) company, I can say that I am much happier with the customer service that Bennett Medical gives. 

ms.info 

on Yellow Pages

12 years ago

GO TO EBAY AND DO NOT WASTE YOUR TIME AND MONEY HERE!!! I went into the Carson branch and was greeted by a lady who had on slippers. Her desk and floor had popcorn all over it. She told me to take a bunch of supplies when all I asked for was the filters. After I received the insurance contracted rate the balance was $275. If I had purchased these from EBAY, I would have only paid $79 out the door. This is why our insurance is so screwed in this country - people ripping off insurance companies and "customers they care about".... read more

Mary anne L. 

on Yellow Pages

12 years ago

I switched medical supply co's because of insurance co. change which I advised Bennett Medical from the very beginning of renting medical equip. They told me they were in-network with my secondary insurance from the get-go but when I didn't receive any co-pay bills, I called them 6 months later. Bennett told me they were still "trying" to get coverage thru my secondary insurance and not to worry. In the meantime, no bills rec'd. After 7-8 months later, they advised me that they were not in-network and then billed me accordin... read more