Benchmark Management

Janvi T. 

on Birdeye

5 months ago

Benchmark Management CUSTOMER SERVICE +1 (805)- 41O 56OO Benchmark Management PHONE NUMBER +1 (805)- 41O 56OO Benchmark Management CUSTOMER SERVICE +1 (805)- 41O 56OO Benchmark Management PHONE NUMBER +1 (805)- 41O 56OO Benchmark Management CUSTOMER SERVICE +1 (805)- 41O 56OO Benchmark Management PHONE NUMBER +1 (805)- 41O 56OO Benchmark Management CUSTOMER SERVICE +1 (805)- 41O 56OO Benchmark Management PHONE NUMBER +1 (805)- 41O 56OO  

Kathy I 

on BBB

6 months ago

We had a reservation in Santa Rosa Beach beginning 9/25/24, which was the day before hurricane Helene was supposed to hit the panhandle. Naturally we were concerned about traveling into a possible hurricane. I contacted Benchmark to see if we could reschedule. I had noticed that the same condo was still available the following two weeks. They refused to reschedule or refund. It was our understanding that the governor had asked people to not travel into the area during this time. Although Benchmark will tell you they are moni... read more

Sarah C. 

on Birdeye

6 months ago

I won’t be booking anything with this company again. Their unwillingness to work with their customers during a hurricane is horrifying. Terrible customer service. 

Lisa W 

on BBB

a year ago

We arrived on Aug 5 for a one week stay. Aug 6 was the only good day we had, with the exception of the key fobs to the beach not working because of a storm the day before. We called that afternoon when we discovered that the code to the pool bathroom didn't work and received a new code. On Mon., Aug 7 at 7 AM, we were awoken by loud music and banging above us. Renovations had begun above us. The contractors blocked the elevator for their use both Monday and Tuesday. We called Benchmark on Mon Aug 7 and Mikayla claimed no one... read more

Keri L 

on BBB

a year ago

I have rented from this company several times and had no complaints. However, I have never needed to cancel a reservation. Due to a family emergency, I had to cancel my reservation for a rental home. Per the Benchmark Management cancellation policy, a cancellation must be requested in writing 60 days prior to the arrival date for a full refund. My written request was submitted and accepted more than 60 days prior to the arrival date. I received a check on April 19th for my full refund. This check bounced. I received a second... read more

Paul A. 

on Birdeye

a year ago

We stayed here from May 7th-14th 2023 with our entire family and can provide you with an accurate and detailed review of the property. Please know that this is more a reflection of the management company and the terrible job they did than the house itself or the homeowner. We rent beach houses all the time and have normal expectations of typical wear and tear, etc. Let’s start with what is great about this house. The location is excellent, right in the heart of Destin and the views are amazing for lack of a better word. The ... read more

Elizabeth H 

on BBB

a year ago

I will never rent from this company again. We rented a condo at Tidewater in Panama City, FL 4/14-4/19. Upon arrival the condo was grimy, but not bad enough to complain about. As we continued to unpack and get settled, we noticed that the shower heads were covered in mold/mildew. The shower/tubs also had mold/mildew around the edges where the caulk is. I cleaned the primary bathroom shower head before I thought to take pictures of it to send to the management company. I did send them pictures of the secondary bathroom shower... read more

Mike D 

on BBB

2 years ago

This company needs put out of business. They are crooks, falsely advertising properties and not being accountable. I can’t believe I did not read reviews before booking a property with them. I booked Place called Beach Daze on Panama City Fl. Listing said 50 yards from beach and sand,when in fact it is nearly 200 yards. I would never have booked this property since my wife is in a wheelchair and I could manage the 50 yards but not 200 yards.. I am filing a lawsuit against them for misrepresenting the listing and not willing ... read more

Audrey G. 

on BBB

2 years ago

My husband and I made a reservation to stay at Beachwood Villas in Seagrove on August 25th, 2022 to celebrate finishing my cancer treatments AND we had not been to the beach together in MANY years. I received an email almost immediately with a conformation number, number of guests, days staying etc. Weeks later I received an email telling me I had a 40 dollar resort credit that I could use on bikes, beach chairs etc. We were looking forward to our trip. October 5th, the day we were scheduled to arrive my husband called to se... read more