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Bath & Body Works
- Beauty
- Frederick, MD
About this business
Location details
5500 Buckeystown Pike, Frederick, MD, 21703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I ordered a gift card online for my friend for her birthday December 17th 2021. I payed for it and noticed that she hadn't received it so I called customer service line and the representative apologized that she hadn't received it and what she can do is resend it which could take ***** hours. I called almost more than 10 times and the same issue kept persisting so I asked if they could send it to my email instead, the representative told me sure and I never received anything so I asked for a refund and they said I could not ... read more
I received 1 candle belonging to someone else via *** today. I called customer service and was told I'd receive 2 emails with my order details. I've only received 1 email and it doesnt match what I ordered. I paid $57 and some odd change for my order. I'm curious what's going on and I'm also concerned that my phone number and address may be on a packing slip, sent to the wrong address, as the one I received today in my box had someone else's info, including the last 4 of their credit card on it. This is a huge privacy concer... read more
Very bad false advertising I placed an order online for 13 3 wick candles that were $6.37 said in stock so I ordered them paid then they canceled 9 of the candles saying they dont have them in stock I am very mad I spend a lot of money with bath and body works I will not be ordering agin scam just to take my money and not get what I paid for terrible
I purchased a candle from there & when I came home I lit the candle & could not smell anything so the next day I lit it again & same thing, nothing!. I called the customer service department & a representative named Jamashia told me that I can exchange the candle in the store for a new one but given everything that's going on with covid I do not feel comfortable going back to the mall right now & if she can send me a coupon for online & she said they only have coupons for in store purchases not online. I asked to speak with ... read more
Bath and Body Works have some great sales during the year but hugely disappointed to find that not all stores acknowledge the points system so I am forced to order online. If I'm lucky and the stock is in I can go home place the order and drive back down to a local store (40 minutes one way) to pick it up. So ridiculous of an extra effort. But, if not in stock I have to order online to use the points credit and pay $5,99 for shipping. No matter what's in the package.Today I received notification that my recent order was on i... read more
Im extremely frustrated with the online process and shipping of ***. While I love the store. There online is just awful. So much that I am taking the time to write this review. I placed and order on 12/3/21 during the candle sale. Received an eta of 12/10 and again 12/14. Then my order stated delivery date unavailable. When I called the rep told me to call back tomorrow. So I did. The rep I spoke to was really nice and told me that I could get a refund or she could replace my order but of course it would not be guaranteed be... read more
I ordered on 11/25/21 for Black Friday ordered 18 items. I received and email that my order was placed. Nothing to follow though. So I called 2nd weekend of December my package was estimated to arrive on that Monday 12/13 and the customer service member I spoke with said if I dont get it on Monday then to call and ask for product to reship as it appears it has been lost in transit. I called on Wednesday 12/16 and the customer representative said she can reship but 3 items needed to be replaced due to being out of stock. Whic... read more
TRYING TO GET AHOLD OF CUSTOMER SERVICE AFTER ********************** SALE. THERE WAS NO SHIPPING ON MY ORDER WHICH I ORDERED ALOT BUT 2 OF THE CANDLES DIDN'T COME IN THE ORIGINAL SHIPMENT. GOT THE OTHER 2 A FEW DAYS LATER AND NOW THEY CHARGED ME SHIPPING. CUSTOMER SERVICE DOES NOT EVER GET YOU TO TALK TO A PERSON THEY KEEP SAYING THERE BUSY, TRY AGAIN LATER. I HAVE TRIED FOR 2 DAYS NOW AND NO PERSON TO TALK TO.
Unbelievably BAD customer service. Ordered the but 2 get one free event, the site took my car info then told me an item was out of stock but processed my order without choosing another free item THEN I was charged for everything INCLUDING the stuff that was supposed to be free.. THEN only one thing was delivered out of 15, even though the site said everything was delivered. 4 customer service reps later.. I FINALLY get my stuff.. body spray missing a cap, and there was a wall oil sent that I didnt even order leaking all over... read more
Frequently asked questions about Bath & Body Works
How is Bath & Body Works rated?
Bath & Body Works has a 3.3 star rating with 385 reviews.
When is Bath & Body Works open?
Bath & Body Works is closed now. It will open tomorrow at 10:00 a.m.
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