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Baskin-robbins
- Desserts
- Madera, CA
About this business
Location details
2180 Cleveland Ave, Ste 100, Madera, CA, 93637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shit service. We came in with 9 ppl and we kept getting passed to different workers. They kept taking other pple before us. We were here for over 20 minutes to get help. One of the worker helped his friend before us. This is so ridiculous. I have never been in a Baskin Robin's where the workers didn't know how to help a big crowd of ppl. Not cool at all. Very unprofessional!!
The short lady working here with blonde hair has a really bad attitude . I asked for an ice cream and with that I asked her if she can put pistachio sauce and those crumbles in it she said they don’t do that those are not toppings I mean seriously then why u put those in toppings section . I always come here and everyone else add that to my order and charge me extra for that but she always says no even tho I told her that I will Pay for it . Never coming back to this store . She needs to learn some basic customer service. I ... read more
Ice cream is great but for great customer service do not visit for a late night treat because customer service is terrible. We were never greated or even acknowledged. Staff was too busy complaining about having to make Banana splits. We waited for a bit until we had to speak up to get service. Unfortunately this was not the first time we've experienced this type of service. A 'Hi' and a smile goes a long way.
Today I went in to buy a banana royal at baskin robbins in Madera. When they made it this time they put all the banana slices on top of the ice cream. When I told them I wanted my bananas on the bottom of the ice cream like they always make it they told me they weren't allowed to do it that way anymore. The new manger they have told them they had to do it with all the banana slices on top or they would get in trouble even if we asked to put it on the bottom. I personally don't think that's right. We are paying customers and ... read more
Worse service ever I walked in waiting for service and felt like I wasn't even seen no greeting no one second I'll be right with you nothing so disappointing I just walked out
Frequently asked questions about Baskin-robbins
How is Baskin-robbins rated?
Baskin-robbins has a 4.1 star rating with 145 reviews.
When is Baskin-robbins open?
Baskin-robbins is open now. It will close at 6:00 p.m.
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