Basil Volkswagen of Lockport

Brandon A 

on BBB

3 months ago

Bought a car 4 months ago, only to have 8k in repairs needed because of a faulty seal and not being transparent about issues. When I asked options, they said I was "out of luck" and the advisor joked "I'm the grim reaper" while telling me I'm on my own for these repairs 30 days after my 90 day expired. Will never do business or recommend anyone do business with a basil business 

K. R 

on BBB

a year ago

I wanted to leave a better review, but I am just so utterly disappointed with the service I received from Basil after being a customer for 6+ years. They literally SCREWED me with my lease turn in because I was not getting another vehicle from them. A month ago, they told me how I had all this equity in my vehicle, and they would write me a check on the spot when I turned it in. Well when it came time to turn it in, the market “took a hit” and they could only give me 1k less than my residual. My car is now posted for sale fo... read more

David Z 

on BBB

2 years ago

Terrible Service Department. We dropped off our ATLAS due to a moonroof leak for service on a Thursday, they told us they would have to order the parts, learned parts were to arrive on Saturday. So we decided to leave the car until it was repaired. On Saturday we called to check on the status and were told they would not be able to do the work due the volume of service calls ( Keep in mind they had our car in since Thursday so one would think this would take precedence). My wife rescheduled for a Friday morning appointment, ... read more