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Baron's Major Brands
- Appliances
- Manchester, NH
About this business
Since 1947, Baron's Major Brands Appliances has kept the traditional values of honesty, courtesy, great prices and service. We have an outstanding selection from the most trusted brands in the business. Our sales people are the best in the business with an average of 18 years experience selling appliances and electronics.
Location details
399 E Industrial Park Dr, #1, Manchester, NH, 03109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I ordered four appliances from Barons and three were delivered okay. However, on my fridge, the first fridge delivered had a dented door. I asked for another fridge, and they sent me a floor model that had extensive and additional damage to the door and the sides! Even the delivery people suggested that I shouldn't accept that fridge because of how badly it was banged up. And since then they have not returned my phone calls, the manager of the store (Mike L******) told me he would make it right but has not even bothered to k... read more
Business response:
Hi ****. Thank you for your purchase. We are truly sorry that there was a dent in the door of your refrigerator. Our manager has been in contact with you, and is awaiting your decision on what you would like to do. We are sorry that brand new fridges aren't instantly available. The nationwide supply chain disruption greatly limits our options. Should you choose a new model, we highly recommend that you keep the delivery, rather than refusing it. Replacement doors can be ordered, and you can then enjoy your new fridge while y... read more
Run run,don't buy from barons the reviews are true. Purchased best washer they sell worked 1 year. Still waiting for repairs. It will be two months without a washer. Know told maybe July. I'll just have to take 1300 lose and buy another one.
Business response:
Hi ****. we see that you are scheduled for service on the 25th. We are always looking to help solve any problem that comes our way. You still have warranty coverage on your washer through 5/20/24, thanks to the extended warranty that you wisely purchased. Due to the nationwide shortage of parts, and new washers, we can't guarantee a time frame on your final repair. I know it's frustrating to be caught up in this current environment, but know that Baron's will always do everything it can to help people. Please contact your lo... read more
We purchased (3) appliances from Baron's in January for a total of $4500.00. We were remodeling our kitchen. Unfortunately due to the pandemic, contractors, materials, etc. were busy or on back order. Example: Our kitchen faucet was ordered in February and was delivered in May. We picked out our Granite in March and it was installed on May 28th. Saturday, May 29th our GE Stove Stop from Baron's was unpackaged and set on top of the Granite on the Island. It was then we noticed a small dent in the metal frame on the stove top.... read more
Business response:
Hi ******. We understand that our store manager has been in contact with you, and is solving your problem. Please continue to reach out to her if you have any additional questions. We are always eager to help. Thank you so much!
Spoke w/ Barron's to purchase a Weber BBQ Grill. I ask for a specific model and color, was told it was available from this BBQ Grill was available from the warehouse and would be delivered to my home in 7 days. When I followed up, I was told this model/color was not available and I could have an alternate color. I was told by the Barron's representative that she would contact her rep. When I again followed up, was again told it was not available and was then offered two options. When asked if these were in stock and availabl... read more
Placed an order for a dishwasher on 11/20 so I called at end of Jan. for status. Was told a delivery of washers were coming soon. No call for 2weeks so I called again. Told big delivery coming again should be there. 2Weeks go by again, nothing. End of Feb. same story! March told me, your at the top of the list we'll call you in 2days, promise... what a joke! Canceled order, went on line ordered directly from manuf. and 5days later received tracking order. What a waste of time with Barons. I Became an excellent dishwasher.
Business response:
Hi ****. We're sorry to hear you were caught up in the product delays due to the pandemic. As dealers in the industry, we certainly share your frustrations. We have learned that we can no longer rely on the manufacturers estimated dates (that we share with our customers honestly, and transparently) and we've internally addressed that with our sales teams. Due to your experience, and others alike, we are no longer providing ETAs on backordered products to our valued customers (at least until things start to get back to normal... read more
Once they take your money, you will fall to the end of their delivery list. We had ordered a fridge on 5/24/20 and it is now 2/20/21. It has been 9 months since they cashed our check. Obviously COVID supply chain issues are a concern but when speaking with the delivery department, they had told us that there were 199 fridges that were on back order. There are now only 30. When I had spoken with the sales rep John at the Concord, NH location who had sold us the fridge, he said that he could not prioritize us and that the frid... read more
Business response:
Hi *******. We are sorry it has taken KitchenAid so long to manufacture your refrigerator. We are pleased that we were able to deliver your range, your microwave, and your dishwasher. So clearly, you did not fall to the end of any delivery list. Your priority has never changed. We simply can't get enough of the fridge you ordered to meet demand. There is no conspiracy against you. We've been frustrated with you, this whole time! Since we have no control over manufacturing, we can never give our customers a definitive answer... read more
We ordered a black Whirlpool double oven glass top electric range at the end of November 2020 from Major Brands Concord NH store. We told them we needed one asap because the glass cooktop on our range developed a huge crack that included all but one burner. We were told that due to Covid-19 the stove wouldn't be available, possibly until mid January 2021. We agreed to this but reiterated the need for the range asap. The store charged us the full price at the end of November. Having heard nothing from the store at the beginni... read more
Business response:
****, we have been up front with you form the beginning. The color you want is not available, and we have no control over the manufacturer's production. We give you the best information we have based on what is told to us. You have spoken to three different people, including the store manager, who have all told you the same thing. We can get you stainless steel color right away, but you chose to wait for black, even though we can't give you an accurate ETA. This is, and always has been, your choice. We're are sorry it's take... read more
We had an absolutely horrible experience at Baron's. We read all the negative reviews but Baron's said they could order and get the appliance(refrigerator) we were looking for. We had to pay full price to get the order placed. Appliance did not arrive by date expected. For the next SIX WEEKS the salesman lied to us about when and where our fridge was and one time virtually hung up on me. After a while I got suspicious about his stories and located and contacted Baron's corporate headquarters. I explained what had happened an... read more
Business response:
Throughout the retail industry, product & parts availability has been one of our largest operational obstacles during these difficult times. This has been nationally documented and reported on for the last 6-7 months. While we welcome and embrace feedback on social media (both positive and negative), we feel we also have the right to defend ourselves when we've been misrepresented. Your sales associate did not lie to you. In regards to ETA's, we're at the mercy of the information provided to us by the manufacturer. The produ... read more
Terrible service. A nightmare. Poor communication. Deliveries scheduled but lost in transit. Purchased appliances that were to be held for us until our new house was ready; they weren't and two were no longer available when we tried to schedule delivery. One newly chosen appliance went to a town with the same name, in another state!! We were told that day it would come the following Tuesday, the day before we moved in, but when no delivery time was sent to me, I called and learned there was none scheduled! The delivery perso... read more
Frequently asked questions about Baron's Major Brands
How is Baron's Major Brands rated?
Baron's Major Brands has a 4.7 star rating with 1,101 reviews.
When is Baron's Major Brands open?
Baron's Major Brands is open now. It will close at 5:00 p.m.
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