Banyan Living

Amy A. 

on BBB

6 months ago

The reviews about Royal Oaks are too kind. This place is anything but "luxury living" - basic finishes in the units, poorly maintained amenities, non-responsive office staff, slow/no response from maintenance... and yet they have the nerve to hand out double-digit rent increases year after year. RUN - don't walk. Comparable apartment communities within a 5 mile radius are between 13% and 42% cheaper, and have the same amenities and features. 

Karl H 

on BBB

8 months ago

My wife and I rented two units at the Hidden Lake Apartments in Stow, Ohio. The facility itself was just fine and staff seemingly fine. In March 2004 we informed the main office verbally that we would not resume rentals in July and that we were buying a house and asked what was needed. There was an indirect reference to paperwork that might arrive on the portal or via email (which was not specific). After asking about the paperwork much later it seems this was apparently buried in an email neither of us could find (still hav... read more

Joe A 

on BBB

a year ago

I would not recommend these apartments to anyone. Back in June there was a water leak under my apartment which they had to create a hole in the middle of the living room to fix. The apartment was unlivable, as I was left without running water for a week and bare concrete flooring for two weeks. My couches and tables were pushed off to the side blocking the other half of the apartment and kitchen area. I was told I was still expected to pay full rent even though I was unable to live there for two weeks and was told any hotel ... read more

Monica O 

on BBB

a year ago

If I could give a zero review I would, I have been a resident at Royal Oaks for 6 months and have had nothing but issues since the day I moved in. I have had holes in my bathtub, things that weren’t fixed for 4 months and I got tired of constantly calling/emailing the office to fix the things they were supposed to before I moved in. I received a call the Friday before my move in day that Sunday, repairs needed to be completed by contractors and things were done poorly multiple times and still needed to be fixed. Management c... read more

Keith G 

on BBB

a year ago

Terrible place to live. Been living at their property Royal Oaks in North Royalton Ohio for 4 years now and there’s been thing after thing with the property. Every time you contact the leasing office it’s all brand new workers. Any time you need maintenance again all brand new workers the turn over is insane and hard to keep up with. My garage was accessed by somebody other than myself (electronic garages that only owner and maintenance has access to) and my items were stolen I contacted the leasing office because obviously ... read more

Cathy N 

on BBB

4 years ago

I moved into Hunters Chase a year and a half ago. Love the place, but was surprised at how poorly the renovations were. Uneven floors, rotting wood over the balcony, you can hear every single step those in the apartment above make etc. There are shrubs that are dead that need to be removed or replaced. Landscaping looks great around the clubhouse but terrible around the apartments. The new property management company, Banyan took over was not impressed. Their hours are interesting. There are lots of times when the office is ... read more

Charles G 

on BBB

4 years ago

I had the worst move in experience of my life here. I moved into an expensive apartment and I immediately found that the air conditioning didn’t work. After being treated poorly by the office staff, I waited two weeks for my air to be fixed. We moved in sweating. Also, the apartments are no where near as nice as the model portrays them to be. The floors are uneven and the walls have a tremendous amount of patches. I paid my move in fees that we right at 2,500.00 and now have received a late notice for a sewer bill of 28.00 b... read more

happie s. 

on Birdeye

4 years ago

I have been trying to contact this company and can't never get anyone. So our next step would be to call the proper authorities on this company, and maybe I will get a response from them then. The rating should be a negative.