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Bank OZK
- Banks
- Little Rock, AR
About this business
Specialties Bank OZK, formerly Bank of the Ozarks, offers customers a variety of personal and business banking services providing convenience and safety while helping you attain your financial goals. Member FDIC.
Location details
17901 Chenal Pkwy, Little Rock, AR, 72223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I do not know how you can "mess up" a direct deposit but bank OZK manages to mess it up every time we have a large deposit. We had 2 separate deposits from the same company on the same day and time, the small one came through with no problem but the large sum still has not hit my account. I have received the check stubs stating both were submitted at the same time and verified by the company I work for and the third party payroll service the company uses. The other employees have been compensated as well, So bank OZK is clea... read more
Business response:
The client received two direct deposits from the same company on the day in question. The Company sent the deposits in two separate files. The Bank received the smaller amount in the morning and the larger amount in the evening. Both deposits were credited to the client's account on the date received.
Love my local branch and the people that work there, but beyond that OZK is sloppy, unresponsive, takes multiple days for them to figure out their own wire format, fail to give customers all the information they need to use their website. If the business I work for had any other option for a bank, OZK would be out on the curb in a heartbeat. PS-get ready to deal with fraud almost weekly. Embarrassing!
Business response:
The Complainant and business partner experienced difficulties with sending a domestic wire transfer and accessing business online banking. They were initially provided incorrect information from Bank personnel, but subsequently were assisted with both issues. The wire transfer was completed within the same day, and they were able to successfully log into the online banking platform.
Phone Customer Service is horrible. Attitudes and generic responses with no real insight. As long as you don't have questions or need info, you're good. Don't expect assistance unless you know someone at a branch.
Business response:
The Bank reviewed two recorded telephone calls from the client on the day in question. The client spoke with a call agent regarding an issue with online banking for which the agent provided accurate information and resolved the issue. A different agent fielded a second call regarding a question involving mobile banking and provided accurate information. The client appeared satisfied with the interactions and assistance given during both calls.
As the other reviews say, take your money else where. Bank ozk is horrible. Had a fraudulent charge on my account which overdrafted it. notified the bank, they disputed it and my money was returned. Upon return, I was charged a 35 dollar overdraft fee, re-overdrafting my account. When I got payed, and deposited, the fraudulent charge was ran again, and I'm currently out the money again, with absolutely no help from bank ozk. I'll be starting an account somewhere else, I suggest you do the same.
Business response:
The customer contacted the Bank to report an unauthorized item on his account and the agent failed to submit a dispute. There were not sufficient funds in the account which caused the ACH transaction to be returned and an NSF fee was charged. The item attempted to hit the account again on July 28, 2023, and the customer contacted the Bank. Branch personnel filed a dispute, placed a Stop Payment, and the NSF and Stop Payment fees were refunded.
This bank is a joke. I had fraud in my account and reported it and filed a police report, after 15 years of doing business with this joke of a bank they closed down all my accounts because of fraud that I did not have anything to do with. TAKE YOUR MONEY OUT OF THIS BANK, they are a joke of a bank.
Business response:
Due to the volume of fraudulent activity associated with the customer, the Bank terminated the relationship to mitigate further risk.
BEWARE OF BANK OZK! TAKE YOUR MONEY SOMEWHERE ELSE! I had $8000 stolen from my hacked checking/debit card account! OZK said "NO" to replacing my lost money due to a little known "REGULATION E" which they used to hide behind! They are not members of the BBB and apparently there is a reason for that...PLEASE DO NOT USE BANK OZK! I filed a Small Claims Court suit against them to help offset my loss (up to $5000) and they had the case transferred transferred to Civil Court where I would need to throw good money after bad hiring ... read more
Business response:
The CFPB’s Regulation E implements the Electronic Fund Transfer Act which became effective in 1978. The regulation requires the Bank to provide the Electronic Fund Transfer Disclosure to consumers at the time of deposit account opening. The disclosure describes the responsibilities and liabilities of the bank and the consumer for unauthorized transactions, as they are established by the regulation. Consumers must provide timely notification to their banks of unauthorized electronic transactions and of lost or stolen access d... read more
On May 11, 2022, I called OZK customer service because I could not log into my online account. After waiting 20 minutes, I spoke to "ERIC". It took him almost 30 minutes to resolve my problem. I had to answer security questions before account access was restored. ERIC spoke quickly and he was garbled. I asked him to repeat more slowly and clearly. He did but seemed unhappy. This was the most unprofessional customer service I have experienced in many years. I asked ERIC for his last name, employee ID or agent ID. He would giv... read more
Business response:
The Call Center was experiencing longer wait times for incoming calls on May 11, 2022. The Bank reviewed the call recording. The call duration was approximately 17 minutes - 9 of which was spent on verifying the customer, 4 minutes to update the client's telephone number, and 3 minutes for resolving the issue with the online account. The Bank has provided additional customer service related training for the call center agent.
Bank OZK is getting famous for stealing people's money. They close accounts and their managers are not competent enough to justify withdrawing money, without notification to us, or without following due process. I own a small business and they closed all my accounts, took the money and will not communicate. Their manager is always out, the branches I have visited are always empty, they don't respond to emails and they will not work with or support their clients. From what little my lawyer has said, they are having no interna... read more
I just received a transaction rejection letter from Bank OZK. I am writing this to only let others know to not deal with this bank for any types of credit transactions. It appears this business is not accredited by the BBB and for good reason. My credit score is excellent and I have no recent negative marks or collections. The reasons given for my rejection were weak at best. The reason for the transaction was that a check was waiting to be cleared at my bank and I was purchasing a boat which at this time are few and far bet... read more
Frequently asked questions about Bank OZK
How is Bank OZK rated?
Bank OZK has a 2.1 star rating with 39 reviews.
When is Bank OZK open?
Bank OZK is closed now. It will open tomorrow at 8:30 a.m.
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