This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Bank OZK
- Banks
- Little Rock, AR
About this business
Location details
17901 Chenal Pkwy, Little Rock, AR, 72223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You can call this bank and be put on hold for an hour, before giving up. They must have one phone to handle all their offices. I'm 74 and have dealt with numerous banks but have never seen such lousy service. Mistakingy used this bank to finance a trailer for a short period as the rv company uses them,. If I can ever get them to answer am planning to get a payoff. Terrible bank! I'd give a negative 5 star if it existed.
Business response:
The Bank is currently transitioning to a new business online banking platform and is experiencing longer than normal hold times. Call wait times are expected to shorten and return to normal throughout the coming weeks.
I went to the Bremen, GA branch today around 10 a.m. to make a deposit. I initially went to the third lane but saw it was closed. I drove back around and got in one of the first two open lanes. Then a guy drives up in the third lane and tells them to send the deposit container so he can make a deposit. Surprisingly, they do this. There is a man behind me waiting so I tell him the third lane is open. When he goes there they tell him it’s closed. I ask staff why they let the man in the white truck make a deposit. They said it ... read more
Business response:
The referenced drive thru lane contains the Automated Teller Machine (“ATM”), and a customer was asked to pull around because the lane was backing up and blocking the ATM. The lane was then closed. However, the cannister was sent out to help another customer despite the lane being closed. The branch staff has been coached to keep all three lanes open and to perform customer transactions during drive thru hours.
If I could leave 0 stars I would. The emotional stress and financial strain we have been through with this bank has been devastating. We started in early February building a home, something my husband and I have dreamed of doing for many years. We applied for a construction loan with Bank OZK in Cumming, GA in early February. We were going to be using funds to start the process of building from our previous home sale. We fill out the paperwork, submit it and all requested documents. The bank ran our credit, we e-signed some ... read more
Business response:
The Bank received the client’s loan application on March 6, 2024; it was approved on April 5, 2024 with stipulations. The client then requested an increased loan amount on April 10, 2024 and this was approved on April 18, 2024 with additional stipulations. Certain actions (e.g., ordering the appraisal) were delayed until the client executed the Intent to Proceed on May 17, 2024. The process was further delayed by a discrepancy on the property title. Additionally, the initial credit pull expired, requiring pulling credit agai... read more
This is absolutely the worst bank. I was interested in their 5.99% APR promo for a line of credit. I consulted with one of their loan officers and was told that there would be no issues to use this line to purchase a home, of course if there's an early payoff then there would be fees. I politely obliged and submitted a loan application. They collected all of my personal information and documents and later declined me saying that I can not use this line of credit to purchase a house, and the loan officers literally told me th... read more
Business response:
The client applied via telephone for a Home Equity Line of Credit (“HELOC”) with a special introductory rate. The application was denied due to the intended loan purpose. The Bank listened to the recorded call and determined that the agent failed to explain that the loan purpose did not meet the requirements for the special introductory rate and did not provide information on the short-term HELOC product that does allow for the client’s intended purpose. For these reasons, the file has been reviewed for an exception to the p... read more
I do not know how you can "mess up" a direct deposit but bank OZK manages to mess it up every time we have a large deposit. We had 2 separate deposits from the same company on the same day and time, the small one came through with no problem but the large sum still has not hit my account. I have received the check stubs stating both were submitted at the same time and verified by the company I work for and the third party payroll service the company uses. The other employees have been compensated as well, So bank OZK is clea... read more
Business response:
The client received two direct deposits from the same company on the day in question. The Company sent the deposits in two separate files. The Bank received the smaller amount in the morning and the larger amount in the evening. Both deposits were credited to the client's account on the date received.
Love my local branch and the people that work there, but beyond that OZK is sloppy, unresponsive, takes multiple days for them to figure out their own wire format, fail to give customers all the information they need to use their website. If the business I work for had any other option for a bank, OZK would be out on the curb in a heartbeat. PS-get ready to deal with fraud almost weekly. Embarrassing!
Business response:
The Complainant and business partner experienced difficulties with sending a domestic wire transfer and accessing business online banking. They were initially provided incorrect information from Bank personnel, but subsequently were assisted with both issues. The wire transfer was completed within the same day, and they were able to successfully log into the online banking platform.
Phone Customer Service is horrible. Attitudes and generic responses with no real insight. As long as you don't have questions or need info, you're good. Don't expect assistance unless you know someone at a branch.
Business response:
The Bank reviewed two recorded telephone calls from the client on the day in question. The client spoke with a call agent regarding an issue with online banking for which the agent provided accurate information and resolved the issue. A different agent fielded a second call regarding a question involving mobile banking and provided accurate information. The client appeared satisfied with the interactions and assistance given during both calls.
As the other reviews say, take your money else where. Bank ozk is horrible. Had a fraudulent charge on my account which overdrafted it. notified the bank, they disputed it and my money was returned. Upon return, I was charged a 35 dollar overdraft fee, re-overdrafting my account. When I got payed, and deposited, the fraudulent charge was ran again, and I'm currently out the money again, with absolutely no help from bank ozk. I'll be starting an account somewhere else, I suggest you do the same.
Business response:
The customer contacted the Bank to report an unauthorized item on his account and the agent failed to submit a dispute. There were not sufficient funds in the account which caused the ACH transaction to be returned and an NSF fee was charged. The item attempted to hit the account again on July 28, 2023, and the customer contacted the Bank. Branch personnel filed a dispute, placed a Stop Payment, and the NSF and Stop Payment fees were refunded.
This bank is a joke. I had fraud in my account and reported it and filed a police report, after 15 years of doing business with this joke of a bank they closed down all my accounts because of fraud that I did not have anything to do with. TAKE YOUR MONEY OUT OF THIS BANK, they are a joke of a bank.
Business response:
Due to the volume of fraudulent activity associated with the customer, the Bank terminated the relationship to mitigate further risk.
Frequently asked questions about Bank OZK
How is Bank OZK rated?
Bank OZK has a 2 star rating with 43 reviews.
When is Bank OZK open?
Bank OZK is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com