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Bank OZK
- Banks
- Little Rock, AR
About this business
Specialties Bank OZK, formerly Bank of the Ozarks, offers customers a variety of personal and business banking services providing convenience and safety while helping you attain your financial goals. Member FDIC.
Location details
17901 Chenal Pkwy, Little Rock, AR, 72223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After almost 13 years I'm finally done with the nonsense. Bank OZK's formula for customer service? Customer Service = high customer aggravation and annoyance. Bank of the Ozarks (OZK) has always been just so, so. Now I'm so aggravated with THEIR mistake that I now have to jump through hoops to fix. I'm moving my account to a bank that actually provides trouble free service.
Business response:
The complainant visited a branch to add a non-profit as a beneficiary to a personal checking account. An employee executed this request despite not being within Bank policy. The Bank made numerous calls, from different extensions due to poor reception, to notify the complainant of the error. The complainant was not satisfied with the Bank’s decision to reverse the account revision, and branch staff attempted numerous calls over the next few days to provide alternative solutions.
After reading these reviews, I feel even worse. I am 62 years old and have always had a boat. I bought a new Tri-toon 7 years ago. I financed the boat and was wondering why all of my payments were going to interest Only? I started with $57000 and now my last payment went all to interest and no principal. After 7 years I still owe $46294.70? Only $10706 went to the boat and I paid $32000 in interest. So what they do is make it so you cant trade it in, or sell it. I have had many Boat loans and I would keep a boat for 5-6 year... read more
Business response:
The borrower has a simple interest loan, and a review of the payment history reveals that the payments were applied in accordance with the loan documents. Interest accrues daily and payments are applied first to interest with the remainder going towards reducing principal. Variances in the amount of principal reduction depend on the principal balance and the number of days between payments being made.
On 1/7/25 I tried to deposit a check at the Lonsdale branch. After waiting in my car for some time I asked what the delay was. I was then told it would take a few more minutes. I went into the bank for an explanation and was told that neither of the only two people, in the bank, had the authority to deposit my check because it was over their limit. After stating that I didn't have the time to waste while they tried to figure out what to do I was told "You have only waited 10 minutes" and he asked what my profession was. When... read more
Business response:
The client visited the Banking Center to transact a large deposit which required a supervisor override. The supervisor was not currently in the office and there is no evidence that the staff requested supervisory support from another banking center prior to the client leaving with the deposit. The lack of exceptional service has been addressed with the Banking Center staff.
I am also having lots of problems with OZK Business since they upgraded their platform a couple of week ago. All of a sudden the connection with WISE that used to work seamlessly, cannot be reestablished. Of course, OZK says that is WISE's fault even if they know that the most likely scenario is that their platform upgrade is at fault. The most annoying is that nobody seems to care about my problem and the fact that my business cannot operate. PLAID, one of the most popular third party bank verification platforms says clearl... read more
Business response:
The Bank has recently transitioned to a new business online banking platform and has since engaged the third party vendor to reestablish this functionality.
Bozk has good rates but horrible customer service.The original branch closest to me had a completely incompetent bank manager who new nothing of IRA's She had an appointment with me and informed me she had to clean her office first.She had to have my other bank walk her through it our previous visit .I've changed branches,we'll see
Business response:
The Bank was able to assist the customer with her Individual Retirement Account (“IRA”). When she arrived at the branch for assistance, an employee asked her to wait as the office was being cleaned and disinfected due previously meeting with an ill customer. When assisting the customer, the branch employee contacted the Bank’s internal IRA department and never involved another financial institution.
You can call this bank and be put on hold for an hour, before giving up. They must have one phone to handle all their offices. I'm 74 and have dealt with numerous banks but have never seen such lousy service. Mistakingy used this bank to finance a trailer for a short period as the rv company uses them,. If I can ever get them to answer am planning to get a payoff. Terrible bank! I'd give a negative 5 star if it existed.
Business response:
The Bank is currently transitioning to a new business online banking platform and is experiencing longer than normal hold times. Call wait times are expected to shorten and return to normal throughout the coming weeks.
I went to the Bremen, GA branch today around 10 a.m. to make a deposit. I initially went to the third lane but saw it was closed. I drove back around and got in one of the first two open lanes. Then a guy drives up in the third lane and tells them to send the deposit container so he can make a deposit. Surprisingly, they do this. There is a man behind me waiting so I tell him the third lane is open. When he goes there they tell him it’s closed. I ask staff why they let the man in the white truck make a deposit. They said it ... read more
Business response:
The referenced drive thru lane contains the Automated Teller Machine (“ATM”), and a customer was asked to pull around because the lane was backing up and blocking the ATM. The lane was then closed. However, the cannister was sent out to help another customer despite the lane being closed. The branch staff has been coached to keep all three lanes open and to perform customer transactions during drive thru hours.
If I could leave 0 stars I would. The emotional stress and financial strain we have been through with this bank has been devastating. We started in early February building a home, something my husband and I have dreamed of doing for many years. We applied for a construction loan with Bank OZK in Cumming, GA in early February. We were going to be using funds to start the process of building from our previous home sale. We fill out the paperwork, submit it and all requested documents. The bank ran our credit, we e-signed some ... read more
Business response:
The Bank received the client’s loan application on March 6, 2024; it was approved on April 5, 2024 with stipulations. The client then requested an increased loan amount on April 10, 2024 and this was approved on April 18, 2024 with additional stipulations. Certain actions (e.g., ordering the appraisal) were delayed until the client executed the Intent to Proceed on May 17, 2024. The process was further delayed by a discrepancy on the property title. Additionally, the initial credit pull expired, requiring pulling credit agai... read more
This is absolutely the worst bank. I was interested in their 5.99% APR promo for a line of credit. I consulted with one of their loan officers and was told that there would be no issues to use this line to purchase a home, of course if there's an early payoff then there would be fees. I politely obliged and submitted a loan application. They collected all of my personal information and documents and later declined me saying that I can not use this line of credit to purchase a house, and the loan officers literally told me th... read more
Business response:
The client applied via telephone for a Home Equity Line of Credit (“HELOC”) with a special introductory rate. The application was denied due to the intended loan purpose. The Bank listened to the recorded call and determined that the agent failed to explain that the loan purpose did not meet the requirements for the special introductory rate and did not provide information on the short-term HELOC product that does allow for the client’s intended purpose. For these reasons, the file has been reviewed for an exception to the p... read more
Frequently asked questions about Bank OZK
How is Bank OZK rated?
Bank OZK has a 2.1 star rating with 39 reviews.
When is Bank OZK open?
Bank OZK is closed now. It will open on Monday at 8:30 a.m.
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