Bank of America Financial Center

Jim G 

on BBB

6 years ago

Bank of America should be ashamed of themselves. I have automatic payments set up and recently made a large payment that cut my minimum due by 50% so I called and spoke to a representative wanting to lower by automatic payment amount. All he did was cancel my automatic payment. So now I get a delinquent notification for missing only one payment even though it was their fault and then they lower my credit card available balance by $10,000! Which then affected my Credit twice because of the delinquency and then the fact that m... read more

Michael D 

on BBB

6 years ago

I am a disabled Senior citizen trying to get my first credit card, was declined by this bank due to not enough revolving credit, Yeah I'd like to get some of that if somebody would issue me a card to do it with : ( 

Joshua S 

on BBB

6 years ago

Horrible customer service. as I'm writing this I'm still on hold; FOR THE SECOND DAY IN A ROW! I got an e-mail saying that my debit card had been frozen due to some suspicious transactions. I log onto my app, call the number and while I'm on hold and try to find any transactions they're flagging and I can't find ANYTHING. I waited on hold; while I was at work mind you, for 1.5 hours without ever hearing from anyone. I called first thing this morning and was on hold for 45 minutes; hung up called back and I am currently at 1:... read more

Jennifer P 

on BBB

6 years ago

Bank of America offered me a zero interest balance transfer from my credit card webpage under Deals and Offers. I applied to transfer one of my cards that has a high balance and they rejected me and reported it as a hard inquiry on my credit report. This lowered my score by 24 points. They never told me this would show up on my credit report. They don't have an email contact and when I try to call them they tell me there is a 3 hour hold to answer calls. I wouldn't have even applied for the card except they made the offer to... read more

Devon C 

on BBB

6 years ago

I wish I could give 0 stars, they don't care about their customers at all and it is clear by the way they have trained their customer service representatives to treat their customers like second rate garbage on the phone. No help at all. If you try to call to get help they will either send you down the line to 5 other people that won't help you or ignorantly tell you to "try asking Erica" in the app. It doesn't matter if you've been a loyal customer for 10 years, they refuse to work with their customers in any way that is be... read more

Po'd BOA Customer 

on BBB

6 years ago

Went to purchase dinner and my card was declined. I have had BOA for approx 30 years and also has over draft protection. Due to the CV19 my income has been decreased. Couldn't figure out why a $20. charge would be denied. Called, waited on hold for 45 minutes to be told that my secured line of credit had been canceled. I never canceled it. They told me there was nothing they could do for me and I had to call a different number the next day. Now, I have no dinner and no money and I'm being charged over draft fees on top of it... read more

AR 

on BBB

6 years ago

I've been a loyal customer with Bank of America for over 13 years and today was the first time I called to ask for a reimbursement for a late fee. Customer service was a joke. I waited on hold for over an hour and when I finally reached a representative I explained to him that a glitch in their app caused their bill pay notification they send me every month to stop working. I pay my bills every month and this is how they treat a loyal customer? The representative didn't seem to take my concern seriously. He kept saying the r... read more

kerstin g 

on BBB

6 years ago

Horrible account details. It takes forever till they finalize charges and refunds. Constantly have your debit card declined and then never ever answer the phone or transfer you 5 million times. It is an absolute nightmare. 

VIKAS M 

on BBB

6 years ago

So this ordeal is currently ongoing. A month back I got a call from BoFa saying my Old Debit Card was compromised by the site I was using (No name of site provided), and I have to get a New Debit Card. I told the gentleman, I do not need a new Debit Card, but he insisted since its compromised we have to replace it, even though there were no fraudulent transactions, or the current card will stop working after Mid - Feb. I reluctantly had no choice. Cometh, Mid - Mar, someone siphoned around $2900 from the new card. I was like... read more