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Bank of America Financial Center
- Banks
- Frederick, MD
About this business
Welcome to Bank of America in Frederick, MD, home to a variety of your financial needs including checking and savings accounts, online banking, mobile and text banking, student banking and credit cards. You have full access to your Bank of America accounts at any of our more than 5,000 banking centers nationwide. When you visit our financial centers, our knowledgeable associates and welcoming environment will make you feel at home.Easy access for everyone: Handicap accessible parking spaces, Handicap accessible restrooms and... read more
Location details
2401 Osprey Way, Frederick, MD, 21701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Overdraft charges during Covid19 while their local branches close early. Bottom feeders...
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
I'm writing this because I have been a victim of fraud and Bank of America didn't remove or close this account. Once I get a deletion letter from them and have them contact or remove their reporting from the 3 major credit bureaus, I will remove the reviews and complaints. I was offered a job and was given a fake check and once the check was deposited bank of america didn't verify the check was legit. I'm waiting for their response from the letters I sent out.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
If i were possible to leave a negative rating I would! Should not be allowed to do business!!! Received two letters in the mail regarding two accounts I have never had with them being closed. After almost 3 hours I finally made it to their fraud department. The letters had information on them that did not match information of mine and I explained I DID NOT open these accounts. I was asked to get in touch with law enforcement to file a report and that the department would investigate. A day later I get two more letters with c... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
I opened an account online (suggested by the bank manager) . Received confirmation that it was approved. Received letter a few days later that my account was closed. It's a good thing that I didn't put my direct deposit in that account! I called the number on the letter to Risk. Risk told me all that I need to do is go into the branch with my 2 forms of ID and The bank to call Risk and they can remove the marks. I go into the bank today with my 2 forms of ID , the bank associate calls Risk , informs them of my 2 IDs . Risk t... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Horrible incompetent claims back office. Complaints go unheard and they don't have the customers best interest or back when it comes to fraud. They treat customers like they are liars and cheats. During this pandemic they have taken 743.96 out of my account because of 2 claims that I sent over paperwork to prove my case and never looked at the documents nor did I receive a call or anything. I hate this bank. Even the manager in the local bank couldn't believe what had happen to me until they called. I'm done. I will make sur... read more
Let me start off by saying Bank of America is the work bank ever. I called 4/17/2020 so they can remove a 40 dollars fee i was charged due to transfering money between accounts. I was transferring this money to the situation is going on worldwide with the Covid-19 since we all know it is geeting hard to buy disinfecting items do to lack of stock, so everytime i seen an item avaible i tranferred money and make my purchase, the money i have in my savings is a money i have saved. I spoke with B****** from customer care which i ... read more
We use a credit union to Wire transfer to this bank. This is an automatic service, yet Bank of America is choosing to hold the monies for 3 days. I am not talking over the weekend, I am talking business days. I think this is poor customer service, Bank of America needs to serve it's customers not itself. I will be ending my business with them after over 25 years. I am tired of their shady dealings.
Incompetenece in dealing with fraud department in resolving issues. Went through their process of proving claim but in each letter sent to me regarding the dispute, they referenced a completely different transaction. End result was to take the provisional credit away. Buyer beware - BOA does not back their customers.
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Per the terms of the government's Coronavirus Stimulus Relief Bill, the federal government has ordered that no interest should be charged on pending credit card balances and student loan balances during the payment suspension periods. I recently contacted Bank of America to confirm that my two (2) credit card accounts would be subject to payment suspension during the pendency of the Coronavirus crisis. Bank of America initially confirmed that both of my credit cards would be subject to payment suspension and that neither acc... read more
Business response:
Thank you for sharing your experience. At Bank of America, we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.
Frequently asked questions about Bank of America Financial Center
How is Bank of America Financial Center rated?
Bank of America Financial Center has a 1.2 star rating with 398 reviews.
When is Bank of America Financial Center open?
Bank of America Financial Center is closed now. It will open tomorrow at 9:00 a.m.
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