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Banfield Pet Hospital
- Emergency Pet Hospital
- Austin, TX
About this business
Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan can ensure ongoing prevent... read more
Location details
12901 N Interstate Hwy 35 Bldg 7, Suite 700, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bad customer service! No clear communication, change time of schedule, over the phone they clear explain the appointment was at 11:30 am! Once arrival they said it was at 11:00 did not give other option than rescheduled! Sorry but I also need to be on time with my other responsibilities ! Lately this place is getting really bad! I believe they don’t want to be in the business! They keep loosing customer!
Business response:
Hello Xhuy - Thank you for taking the time to share a review. We are sorry to hear you were not satisfied and would like to follow up on your experience with us. Please reach out to our Client Advocate Team at BanfieldCares@banfield.com at your convenience so we can try to address your concerns.
Business response:
Hello Mattie - Thank you for reaching out, for sharing your experience when advising us of your cat's medication, when attempting to contact us to schedule an appointment, and your experience overall when visiting. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. If you would like to discuss this further, please reach out to our Client Advocate Team at 877-500-2288 or email internet.inquiries@b... read more
No es posible que por una limpieza de dientes de rutina MATEN a un animalito como Camila. Gente incompetente!!😡
Por favor pongan mucha atención en que manos ponen la vida de su mascotas para muchos un miembro mas de la familia. En Banfield Hospital de 12901 N Interstate Hwy 35 Austin, TX 78753 mataron a mi pequeña Camila. Yo pensaba que Banfield Hospital era un buen lugar para el cuidado de mis perritos Yorkshire terrier Camila y Jack de 8 y 5 años pero no, ya que lamentablemente el pasado lunes 21 de Septiembre mataron a mi pequeña Camila en una limpieza dental de rutina, ella e... Continue Reading — feeling heartbroken with Anked Br... read more
NO MATANDO A NUESTRAS MASCOTAS!!!!!! Trajimos a nuestra perrita Camila, (quien fue otro miembro de nuestra familia) a una limpieza de dental y por la mala intervención de la Doctora pensamos administro anestesia de mas y termino MATANDOLA, esto fue Septiembre 21 de 2020 por la mañana. Su respuesta fue que no sabia que había pasado y que nunca antes se había muerto una mascota por limpieza dental, mostrandose sin remordimiento ni disculpándose. Camila desde los 6 meses de vida y hasta los 9 años que nos la mataron siempre est... read more
RecommendedDr. Helcel and staff were extraordinary helping us get through a difficult period of putting our beloved dog Hooper of 16 years down. Very caring and understanding. They made our experience a little less somber.
Frequently asked questions about Banfield Pet Hospital
How is Banfield Pet Hospital rated?
Banfield Pet Hospital has a 3.8 star rating with 198 reviews.
When is Banfield Pet Hospital open?
Banfield Pet Hospital is closed now. It will open on Monday at 9:00 a.m.
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