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Baker Home Energy
- Solar Installation
- Escondido, CA
About this business
Solar Panel installation, heating & cooling company. Built on over 83 years of electrical contracting expertise, Baker Electric Home Energy provides Solar + Home Batteries, Heating and Air, and Smart Home solutions. Our goal is to enable Southern California homeowners to generate, manage and use their power to save money, enhance their family's lifestyle and protect the planet. This is Energy Independence. True passion for excellence can only be proven through exceptional workmanship and customer satisfaction. We're proud th... read more
Location details
2120 Harmony Grove Rd, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 8:00 p.m. | |
| Tue | 5:00 a.m. to 8:00 p.m. | |
| Wed | 5:00 a.m. to 8:00 p.m. | |
| Thu | 5:00 a.m. to 8:00 p.m. | |
| Fri | 5:00 a.m. to 8:00 p.m. | |
| Sat | 5:00 a.m. to 8:00 p.m. | |
| Sun | 5:00 a.m. to 8:00 p.m. |
Baker can't seem to ever respond to emails. I've been waiting on a reply to one of them for almost 2 weeks to find out when my system will be turned on. Feels like once they've been paid, they really couldn't care less about their clients. Starting to think I need to take this up with the **** and the *****
Baker Electric has assisted us in installing a solar battery for our panels. From the first visit everyone answered all questions and the whole team, from customer support to installation has been great. The process for permitting and inspection has been handled without a glitch.
**********, *********. Having poor experience with contractors in the past, I wasn't looking forward to replacing the electric box and rewiring this 1970's house back to compliance. I am pleased to say the week long experience was quite pleasant, far exceeding the expectations of not only myself but my husband-wife. There is still a lot of work to be done on this house, but if I need more electric work done I know whom I will be calling. I do want credit for this experience to go to ****. While the job site was technically R... read more
Our contract was signed after reassurances that our main breaker would not need an upgrade - something that most other bids included in their price. I don't hear from the sales representative again, until I am about to cancel the project 6 months later.2 months in, Baker tells me I would need to add an RMA instead of a main panel upgrade in order to move forward. Very quickly going back on what they sold me as this would add about 4k onto the total price.In the sales process, I described that one of the most important things... read more
Business response:
<p>********, </p><p>My name is *******, and I am the Solar Operations Manager at Baker Home Energy. Your Yelp and BBB review of your project experience has been brought to my attention and I wanted to reach out directly.</p><p>Customer satisfaction is of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations, please know that we take customer feedback very seriously. After investigating your project, I do see there was a lot of back and forth regarding your main service ... read more
I've had experience with 2 other solar companies before working with Baker, so I have some comparative experience to give some perspective to my experience with Baker.I had a new 32-panel **** kW system installed in December 2021 which has been running near-flawlessly since it was turned on. The one issue I did have happened in April 2022, just as the panel arrays were starting to hit their peak production around noon each day. A circuit breaker on one of the arrays kept tripping at mid-day.I notified Baker and they promptly... read more
I signed a contract to have a 14 solar panel system installed back on March 16, 23. It is now 6/23/23 and they still dont have the design/plans done!-(COME ON BAKER! I could have done this myself by now as Im a retired electrician and am disabled. No phone calls/e-mails, until I called them, then just a repeated song and dance about how busy they are. If youre so busy, HIRE MORE PEOPLE!!! Wish I went elsewhereDan R
Business response:
We appreciate you taking the time to share your feedback regarding your solar panel installation experience. We understand your frustration and apologize for any inconvenience caused. We would like to address your concerns and provide some insights into the situation. At the time of signing the contract on March 16, 2023, we disclosed, and you acknowledge that due to the significant increase in demand created by the change in Net Metering, the completion of projects would take longer than usual. As part of this disclosure, ... read more
I would give zero star if I could. They have a 10 year warranty for their system; HOWEVER, it does not INCLUDE the INVERTER (since according to them it's a third party manufacturer). Without the inverter, the solar power is useless, since it can not convert to electricity for usage. I paid for 28 panels and started getting notices from SDGE of increase high usage and a monthly $400-600. My true-up was in excess of $3000 last year. I tried reaching out to Baker electric for SIX MONTHS. Each time, either I would leave a messag... read more
Business response:
Hi *****, We are happy the issue has been resolved with the hardware replacement. According to records-We received a call from you in January 2023 and apologize for our failure to return your call. We can confirm the system was operational at that time.-The solar system failed in late February 2023 -Baker Electric Home Energy proactively found it on 3/6/2023 and processed the hardware replacement under warranty -The warranty hardware arrived 3/14/2023 -We scheduled the hardware swap on 3/20/2023 -On 4/28/2023, We reached out... read more
I will admit, Baker did a great job with they were selling us our Solar. VERY responsive, understanding, quick. It was an easy process. But we've needed maintenance 3 times and they virtually disappear. One of our highest producing panels went out and it took nearly 4 months to replace. We had to send an email to pretty much every address we could find to get someone to get back to us. Right now we're waiting to get a leak fixed. There is water coming out of light fixture. They came out quickly to look at it and fix it. But ... read more
We chose to have our HVAC system replaced by Baker Electric Home Energy due to their excellent reputation and customer reviews. The installation was not done correctly resulting in $40,000.00 damage to our townhouse. Baker Electric Home Energy agreed to be responsible for correcting the damage. The work took approximately four months. In addition to living in a construction zone for four months my daughter had to take time off work to meet with the construction manager. Also she had to place her dog at doggy care at $40.00 a... read more
Business response:
We understand and sincerely apologize for your frustration regarding the handling of this issue. After our visit to your ***************, I am happy to report that the system was leak free and all damages were covered by us.
Frequently asked questions about Baker Home Energy
How is Baker Home Energy rated?
Baker Home Energy has a 4.8 star rating with 2,454 reviews.
When is Baker Home Energy open?
Baker Home Energy is open now. It will close at 8:00 p.m.
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