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BACKRACK™ Inc.
- Auto Parts & Supplies
- Oakville, ON
About this business
BACKRACK™ focuses solely on manufacturing a quality line of truck racks and accessories and are the leaders in truck racks across North America. BACKRACK™ products are manufactured exclusively in North America at our Oakville, Ontario manufacturing facility. Popular products include our classic BACKRACK™ Headache Rack/ Truck Rack, Safety Rack, Louvered Rack and our BACKRACK™ Siderails. With warehouse locations in Ontario, New York, and California, our product is never far from where you need it.
Location details
475 Wyecroft Rd, Oakville, ON, L6K 2H2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very strange guys... It seems to be a normal product, a convenient (only from a computer) website with a convenient catalog and at the same time no feedback either by phone or by email, although no, they sometimes respond to email, but a couple of months after your request. There is no technical documentation for the product (at least dimensions) and it is impossible to understand how the part will actually fit. It was not possible to order delivery to another country from them, I had to collect a set from different countrie... read more
Avoid RealTruck/BackRack at All Costs I’ve been waiting months for the parts to complete my BackRack order, and I’ve received zero communication from the company. I’ve tried calling. I’ve tried emailing. No one responds. At this point, I’m honestly wondering if they’ve gone out of business. I was told once that the parts were “moving down from Canada,” and after that—radio silence. No tracking info, no updates, nothing. What a joke of a company. Do not order from RealTruck or BackRack unless you’re okay with throwing your mo... read more
Purchased a Back Rack in 2021, for my new truck, 3.5 years later all the welds are rusted, Back Rack looks like it came from a scrap yard. Company tells me no warranty on finish, imagine buying a new vehicle and in 3 years every thing is rusting and the dealer says no warranty on finish, this is my 3rd Back Rack and the only one that rusted like this, if the company would fix this I'd be a supporting their company. However at this time I would advise at looking at a different product than Back Rack Regards Kevin from NS
Customer service is awful. Chat, no call, email, total runaround. Never buy here again
It’s my second rack purchased, but damn. Your customer service is ridiculous. I was missing 1 clamp plate in my installation kit. A small piece of metal that goes under. For 3 weeks now I’ve been put through the wringer to get this part. 3 phone calls, at least 6 e-mails asking me for Pictures, part number, original sales receipt, which they saw on the computer the first time I called. I’m ready to just make my own or send it all back and go elsewhere for a rack. All I want is my missing piece. PLEASE. I wish I had known Bac... read more
Frequently asked questions about BACKRACK™ Inc.
How is BACKRACK™ Inc. rated?
BACKRACK™ Inc. has a 3.1 star rating with 27 reviews.
When is BACKRACK™ Inc. open?
BACKRACK™ Inc. is closed now. It will open tomorrow at 8:00 a.m.
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