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Back To the Roots Llc

4.3

About this business

Location details

424 2nd St, Oakland, KY, 94607, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.3388 reviews
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Julie Ruelle's profile image
Julie Ruelle 
6 years ago
April Yamashiro's profile image
April Yamashiro 
6 years ago
Deanna Lukins Wingart's profile image
Deanna Lukins Wingart 
6 years ago

I purchased 4 lavender, 2 mushroom and 1 tomato ($20 each-$120) at Home Depot. Only 1 mushroom plant grew. I tried each of them twice. Great concept but waste of $100. 

Kim Kristy's profile image
Kim Kristy 
6 years ago

I have a tomato plant I purchased back in March. I followed the instructions to a T. I also tagged them in my post like it said to on my insert to get a free plant for a school. NO Response. I called customer service almost two weeks ago and emailed and have had no response. The plant is very tall! Almost 3 feet I would guess but no flowers or tomatoes whatsoever. There must be a fungal issue. The company has a replacement guarantee but when does THAT happen? I can’t even get a response about anything! I WAS super excited - ... read more

Jenny Dalsen's profile image
Jenny Dalsen 
6 years ago

Basil seeds did not germinate and from the looks of the reviews, the problem is not isolated. 

Mellisa Paden's profile image
Mellisa Paden 
6 years ago

Was so excited when I found the organic cilantro garden in a can! I love fresh cilantro! Unfortunately, even after followng the directions exactly I was unable to get anything to sprout :( 

Rachael Lee Sweeris's profile image
Rachael Lee Sweeris 
recommend  Recommended
6 years ago

My husband purchased one of your oyster mushroom kits, and I can't explain how cool we think it is. Our kids are absolutely fascinated. Thank you for creating these! 

Barbara Morsicato Coutts's profile image
Barbara Morsicato Coutts 
6 years ago

My lavender window sill plant which i recently purchased has only one small shoot coming up, I have emailed and I have also called with no response, i am very disappointed at this point ... 

Maureen Smith's profile image
Maureen Smith 
6 years ago

YOU COULD REPLY TO ONE OF MANY EMAILS SENT TO YOUR CUSTOMER SERVICE LINE REGARDING AN ORDER THAT WAS DELIVERED WET AND ROTTEN. STILL AWAITING SOME KIND OF REPLY SINCE LAST THURSDAY!!!!.....THE WORST CUSTOMER SERVICE EVER! WHEN TRYING TO RETURN TO GET ANOTHER ORDER YOUR SITE WANTS TO CHARGE US AN ADDITIONAL $ 11.95!!!! AT THIS POINT OF TWO AGGRIVATED HOUSEHOLDS, I JUST WANT MY DISCOVER CARD CREDITED IN FULL FOR $22.95. WILL NEVER ORDER ANYTHING FROM YOU AGAIN! THINGS HAPPEN BUT THERE'S NO EXCUSE FOR HORRIBLE CUSTOMER SERVICE. 

Frequently asked questions about Back To the Roots Llc

How is Back To the Roots Llc rated?

Back To the Roots Llc has a 4.3 star rating with 388 reviews. 

When is Back To the Roots Llc open?

Back To the Roots Llc is closed now. It will open at 9:00 a.m. 

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