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424 2nd St, Oakland, KY, 94607, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I purchased 4 lavender, 2 mushroom and 1 tomato ($20 each-$120) at Home Depot. Only 1 mushroom plant grew. I tried each of them twice. Great concept but waste of $100.
I have a tomato plant I purchased back in March. I followed the instructions to a T. I also tagged them in my post like it said to on my insert to get a free plant for a school. NO Response. I called customer service almost two weeks ago and emailed and have had no response. The plant is very tall! Almost 3 feet I would guess but no flowers or tomatoes whatsoever. There must be a fungal issue. The company has a replacement guarantee but when does THAT happen? I can’t even get a response about anything! I WAS super excited - ... read more
Basil seeds did not germinate and from the looks of the reviews, the problem is not isolated.
Was so excited when I found the organic cilantro garden in a can! I love fresh cilantro! Unfortunately, even after followng the directions exactly I was unable to get anything to sprout :(
My husband purchased one of your oyster mushroom kits, and I can't explain how cool we think it is. Our kids are absolutely fascinated. Thank you for creating these!
My lavender window sill plant which i recently purchased has only one small shoot coming up, I have emailed and I have also called with no response, i am very disappointed at this point ...
YOU COULD REPLY TO ONE OF MANY EMAILS SENT TO YOUR CUSTOMER SERVICE LINE REGARDING AN ORDER THAT WAS DELIVERED WET AND ROTTEN. STILL AWAITING SOME KIND OF REPLY SINCE LAST THURSDAY!!!!.....THE WORST CUSTOMER SERVICE EVER! WHEN TRYING TO RETURN TO GET ANOTHER ORDER YOUR SITE WANTS TO CHARGE US AN ADDITIONAL $ 11.95!!!! AT THIS POINT OF TWO AGGRIVATED HOUSEHOLDS, I JUST WANT MY DISCOVER CARD CREDITED IN FULL FOR $22.95. WILL NEVER ORDER ANYTHING FROM YOU AGAIN! THINGS HAPPEN BUT THERE'S NO EXCUSE FOR HORRIBLE CUSTOMER SERVICE.
Back To the Roots Llc has a 4.3 star rating with 388 reviews.
Back To the Roots Llc is closed now. It will open at 9:00 a.m.
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