Audio Video Repair Center

MzHicks 

on Citysearch

15 years ago

The worst of the worst – This is by far some of the worst service I have encountered.The tech was very nice don't get me wrong but everyone beyond him is unprofessional and unfriendly.I called to set up and appointment just to find out I had to wait over 2 weeks to even be seen.The tech came out established what the problem was ordered the part and then nothing happened.He said the part should be in a few days later so I waited.I called that Tuesday and the part was there and had been in.But calling me was not common sense t... read more

dreamsketcher 

on Citysearch

16 years ago

Great Service – I called in on my 42" Toshiba tv and the rep that answered the phone was very nice. I had to wait just a couple of minutes for her to pickup. She stated that they needed a copy of the bill of sale faxed in so I did. They called me just a few hours later to setup service. They came out and looked at the tv ordered the part needed. The next person that called was very professional and told me the part had shipped and they would like to put me on the schedule based on the tracking info. ( That is pretty cool.) T... read more

webmarks 

on Citysearch

16 years ago

Competent and friendly, one-visit repair service – My 42" Sony Bravia LCD started acting up - thank goodness it was under manufacturer warranty. I found out that this company was going to do the repair, and I was a bit concerned when I saw the bad reviews here. I faxed them my info, then I called. They said they were booked two weeks out. I expressed a desire to not have this be a multi-visit repair, and Joel took a complete description of my problem and assured me that the most likely-needed part would be sent with the repa... read more

clifsamoviebuff 

on Citysearch

16 years ago

Great Service... Not with these people... – In November 2007 I called Sears to schedule service on my $700 extended warranty. Audio Video Repair sets up a Tech to be here on December 5th, several days after the warranty is due to expire, but assures me they will honor it as the service ticket has been opened before the end of service date. **In August 2008 after 9 months of lies, delays, and general B.S. the part finally arrives and service is scheduled. The Tech was here on or about August 15th. He installed the new main po... read more

ApexNCRick 

on Citysearch

16 years ago

Unreasonably long telephone response, reasonable tech response and service – I had purchased a warranty on my Toshiba DLP TV. The warranty company first referred me to another authorized repair organization, which delayed my repair by two months. Then, they contacted this company, Audio Video Repair, and told me to call them the next day. You wait like 20 minutes while they keep telling you all their help is busy with other customers. (then your cell phone dies just as you get a live answer, and you start all over again) But... read more

METRIP 

on Citysearch

16 years ago

What a joke! – My local Best Buy uses this company for their repair service on tv's. My mom's 42" Toshiba plasma went out on August 29 and was finally fixed on October 17. She had a 4 year extended warranty, fortunately that she paid $300 for on top of the $2400 for the television just 2 years ago. A technician came out on Sept. 2, turned on the tv and said he knew what the problem was and it would take about 2 weeks to get the part, but she had to have someone there to move the tv when he returned because he couldn't do tha... read more

noncredo 

on Citysearch

17 years ago

Huge waste of time – On 7/15 the lamp on my TV blew up so I called HHGregg who then called Audio Video TV repair. I called the company myself to let them know that the bulb had blown up and that I was getting the "air flow blockage..." problem that seems to be plagueing the Mitsu DLP's. I was told that a tech would come by on 7/24 to fix the TV. Well, he just left. He didn't bring a bulb, didn't bring a new sensor for the recall, didn't do anything. He walked in and repeated, verbatim, what I had already told the dispatcher,... read more

YMENOTU 

on Citysearch

17 years ago

Audio Video Repair reviews itself – Well it's about time that some satisfied customer finally put up a positive review of Audio Video Repair. But wait---does it count as a positive review if it is posted here by a member of management of the company? Well, I suppose if they can't find a satisfied customer who would do it they figured they needed to do it themselves. You would think that there would be some other way to find a happy Audio Video customer though. Maybe a look at the Better Business page would find a positive re... read more

tvdoc1 

on Citysearch

17 years ago

sometimes not all the facts are told – Audio Video Repair Center works on average 2500 tv's a month across 4 states. The bad experiences that were told in these reviews are small in comparison to the number of repairs that take place but you never hear about the ones that go right. Also the facts in each case are never told, for example: the guy that had the in breed repairman show up with the lawnmower in the back had nothing to do with AVRC. That was a subcontractor for Best Buy. That customers part was on back order with ... read more