Audi Beverly Hills

Malcolm S. 

on Birdeye

3 years ago

I want to say thank you to Louis Long and his team. They went out of their way to help us. He ended up referring us to a dealership down the road they are connected too. Louis is a helpful and trustworthy guy. We will do business with them again down the road and hope you will too!! 

Paul S. 

on Birdeye

3 years ago

I called interested in a new SQ8 and spoke to a salesperson by the name of George who asked me before moving forward with my trade in value would I be willing to pay an "ADM" (Additional Dealer Markup) charge on top of "MSRP"(Manufacturer's Suggested Retail Price) I told him thanks but NO thanks! If this is the "Best" customer experience this dealership has to offer then they have a lot of work to do. The GM should be ashamed. I had to give them one star to get this review posted but honestly they deserve none. 

Chris W. 

on Birdeye

3 years ago

Worst Audi Service Department I've ever dealt with! They had my wife's car for a total of six months and after spending $4k dollars gave us back a car that isn't even driveable and they flat out refused to even look at the car again! Their technicians are all parts changers and have no idea how to actually fix a vehicle but the dealership has no problem charging customers anyways even though they don't fix the vehicle! We took the car to them to replace a wiring harness and they returned the car to us with a broken power s... read more

K T. 

on Birdeye

3 years ago

If I could give you 1/2 star I would. My first time ever coming to this dealership was more than terrible. I first walked in and was not greeted by any of the three guys at their desks who were not doing anything. They didn't even acknowledge me or say someone will be right with me...so then when I finally spoke to Bobby, he was very rude and none of the men working at the front office had any type of customer service skills, I felt racially profiled as soon I walked in. He quickly asked if I even had an Audi, and of course ... read more

Geri F. 

on Birdeye

3 years ago

I wanted to reach out to express my gratitude about the great customer service that I received when shopping and purchasing my second VW Tiguan from Brad Boever at Audi Lansing. Shortly after purchasing my Pre-Owned VW Tiguan, I was in a terrible accident which totaled my Tiguan. Brad was there for me every step of the way and even located another Tiguan that was in my price range. His customer service and attention to detail was outstanding, as he showed me about the functions of every aspect of the Tiguan and followed u... read more

K T. 

on Birdeye

3 years ago

If I could give you 1/2 star I would. My first time ever coming to this dealership was more than terrible. I first walked in and was not greeted by any of the three guys at their desks who were not doing anything. They didn't even acknowledge me or say someone will be right with me...so then when I finally spoke to Bobby, he was very rude and none of the men working at the front office had any type of customer service skills, I felt racially profiled as soon I walked in. He quickly asked if I even had an Audi, and of course ... read more

Jonathan M. 

on Birdeye

3 years ago

Worst customer service ever. Trying to buy a car from them isn’t worth the hassle. Hard to believe that when you want to spend $20,000 they make it difficult. Stay very far away from this place. You will absolutely regret it if you don’t 

Brett C. 

on Birdeye

3 years ago

I really wish I didn't have to write this review, but I've been given no choice. BEWARE AT THIS DEALERSHIP!!! They do a great job during the sale, but once everything is signed they couldn't care less about you. I came to Santa Monica Audi because I was referred by my friend. It's definitely not the closest Audi to where I live, but again, I was referred so down I came. The sales process was average, nothing to good or bad about it, and again this review isn't about the sales process, this is amount how they treat you once ... read more

Bill C. P. 

on Birdeye

3 years ago

My question is when will I get the title for the auto I bought from Audi Dallas on Dec 21, 2020. It's been 15 months, the car is unusable because we have no title. We have been promised a resolution to the problem and all we get is more talk. After 15 months I have lost my patience and my lawyer is now involved. I am in total disbelief that a supposedly reputable Dealer such as Audi Dallas can be engaging in such activity.