Audi Atlanta

Jennifer O 

on BBB

a month ago

I bought my **** A4 new in 2023 and a month later rattle and brakes. Still the brakes are very unsafe. Ive been to the dealership 5 times now. In Nov they had my car 3 1/2 weeks just to tell me the leaves caused rattle which is not what they told me the 2 visit. They just clean brakes and clearly this does not work. Jan 29th I go to the dealership to talk with the **, ******* ******* about I a major issue that now has come up and it effects the whole car and serious. He tells me they cant fix my car (which is under warranty)... read more

Andre J 

on BBB

6 months ago

They are liars and manipulators. I was given a quote for a new oem differential and a remanufactured differential by **** Keith ********* They ended up going behind my back and got approval from my warranty company to use a used differential which I did not agree to and it ended up being a defective part. After reaching out to both *** ****** and ***** ********* they both agreed wrong verbiage was used by the service advisor but then denied rectifying the issue. Both managers stated the only way to get what I was originally ... read more

Panda T 

on BBB

7 months ago

I was looking to purchase the 2014 Dodge *************** from Audi Atlanta located at **************************************************************, I test drove the car on a Tuesday and was scheduled to go back on Thursday to buy the car. I had an appointment and even spoke to the car salesman that I was working with on Wednesday to confirm my Thursday appointment. I was completely shocked to hear that they had sold the car to someone else. I was not told that I needed to put down a deposit or sign a contract to secure the... read more

Cedric W 

on BBB

10 months ago

My name is *******************************. I purchased a 2018 Jeep Grand Cherokee with *** Ellis Buick GMC Atlanta in May of 2023. Less than a month after my purchase, the vehicle completely broke down. The vehicle was towed to the *** Ellis store at ********************************************************************************************. The General Manager decided it would be best to have Landmark Chrysler Dodge Jeep ******** of Atlanta to repair it. In the meantime they gave me a loaner vehicle while my vehicle was i... read more

Kayla D 

on BBB

a year ago

One month after purchasing a used Taycan Cross Turismo from Porsche Atlanta Perimeter, the roof cracked - not a chip in sight but an instant combination break. I sent a picture to my Sales Rep and the runaround started... first, I was told, "it doesn't look like a factory defect because the crack started in the middle - if it were a tensile stress the crack would have started from the edge, - so you'll have to call your insurance provider". What kind of science is that??? From my understanding (as an engineer), brittle mater... read more

Kristin L 

on BBB

a year ago

I'm here to share how unethical this dealership is doing their business. I placed my CUSTOM ORDER of "992 Cabriolet" in May. After the vehicle arrived, in mid-November, I found out that " ***********************", the new car manager, had altered the build sheet without my consent. No apologies were made for modifying my "CUSTOM ORDER,' a sales rep stated that ***** decided to change my order thinking it would not resell later when traded in. Foremost, who is he to decide the specs of my vehicle, which is $145, 000?It got wo... read more

tommy s 

on BBB

2 years ago

I purchased a new 2023 ******** 300 from *** Ellis ******** South 16 days ago. I have been in a rental for 19 days. I was given bad information on navigation in the car and no one could properly explain to me why the car had no navigation and the 48k battery was showing alert. I cannot get information from the ** or the Service Manager. They told me I could not return the car. They told me that the issues were fixed on 2/16 and to come pick up the car on 2/17. I called them 6 times, the cell of the repair manager and the dea... read more

Warren J 

on BBB

2 years ago

I am a young black male with 2 small children. I took my vehicle to their shop to find out why it was shaking and to fix the issue so that I don't have an accident with my small children inside. They charged me over $10, 000 to correct the problem and it is still shaking. My vehicle has been in and out their shop since September 29, 2022 and they keep asking for more money but still have not fixed the issue. I feel that they are discriminating against me because I'm a young black male and they feel they can take advantage of... read more

Timi K 

on BBB

2 years ago

Worse customer service in the service ***** Several occasions where a *** **** that was purchase there has had to be brought in for transmission issues that are under warrantee. Lack of communication from the service **** on car status. First time they had the car for 3 weeks "waiting on new transmission" and we had to continually call for updates. Now they have had it for 3 days (still the transmission) and communication is still an issue. Only now we get voicemail and no returned calls. Have to call and request mgr and no ... read more