This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
At&t Store
- Mobile Phones
- Dallas, TX
About this business
AT&T, serving over 81 million wireless customers
Location details
9100 N Central Expy Suite 105, Ste 105, Dallas, TX, 75231, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
My husband is a first responder and was told that we would be receiving a promotion of buy one get one free iPhones despite him being on firstnet (an AT&T company for first responders) and me being on AT&T. However, this was just a lie to improve sales. They lied directly to our faces while simultaneously thanking my husband for his service. We are now locked into $1200 of phones and told that it basically just sucks but that there is nothing they can do except offer a one time $25 credit. It’s interesting that they pretend ... read more
Business response:
Good Morning Tara, My name is David Nolan and I am the new store manager here at Park Lane. I want to start by saying that I apologize that you had a bad experience at my location, and would love an opportunity to speak with you to get this situation corrected. We value our customer and never want a customer to leave the store feeling the way you felt. If you could please give me a call at your earliest convince my number is 214-263-8390 so that I can get this matter resolved for you. I look forward to speaking with you.
Worst customer service ever !! Issue still on going
Worst customer service ever !! Issue still on going
Business response:
Hi, Brandon. Will you please send a private message to the main AT&T page? The link can be found here: http://go.att.com/d8c1e4f3. If you send us a private message on the main AT&T page, a customer care manager will be in touch with you shortly.
Whether you call it visit a store you always get a different story. I have five lines...a customer since '02 and they still treat you like crap. Arbitrarily cancelled the insurance on all the lines...even though it was no fault of my own, it will still take a waiting period of 30 days till I can file a claim.
Well, the company in general didn't handle my situation very well the past week, but they are trying to make it right. As for this store, they did the minimum of what they could do for me, but nobody really stepped up to help me out. It seemed like everyone was so worried about missing sales commissions instead of earning repeat business by taking an active role in resolving the issue with my order. I will definitely not bother coming back to this location again if it's such a hassle to help existing customers.
Warranty department is good and professional and informative
Good customer service and also when you walk in they took the time to listen to a army veteran.
Went by the store and had the service dept look at my phone, they did a factory reset and successfully. Last time I tried a factory reset I lost my contacts. What a pain to reenter 200 + contacts.. Works great,
Frequently asked questions about At&t Store
How is At&t Store rated?
At&t Store has a 3.9 star rating with 654 reviews.
When is At&t Store open?
At&t Store is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com