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At&t Store
- Mobile Phones
- Gastonia, NC
About this business
AT&T, serving over 81 million wireless customers
Location details
411 Cox Rd Ste 160, Ste 160, Gastonia, NC, 28054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
By far the rudest customer service I have ever experienced! Was literally in the store for not even 5 minutes and left! Go somewhere else and avoid this place at all cost!
Recommended
The sales associate was very friendly, helpful and knowledgeable.
Waited for 45 minutes for a customer service representative to assist us. Specially asked if they had any mobile hot spots in the store and the rep said yes. Well after an hour and beyond frustration, the manager tells us he has none in stock. When I ask why we were told they did he explains they don’t know if they have any in stock until they go look on the shelf. It’s difficult for me to believe that a conglomerate such as AT&T has a sight only inventory system. So yeah, thinking he lies to me. Which, as a female with a ba... read more
Worst service ever. Deactivated my daughters phone after we told them not to. We picked up the new phone to give her when she came home from college. Now she’s stuck with a deactivated phone and they are totally clueless on being able to help. The associate wasn’t listening to anything we said. They also added an extra line that we didn’t authorize and to get it removed we have to call their even worse tech support line. Stay far away from this store and at&t period.
I don't know which employee(s) inspired all the negative reviews, but I know it surely wasn't Courtney. She walked us through upgrading when my son's phone went kaput and ended up signing me up for a second, free phone and DirecTV service, and 2 Visa gift cards. We'll have to see how the TV service stacks up, but I've never had a problem with AT&T phone service in the past, so I don't anticipate any in the future. Yes, it took time, but no more time than I've spent at the Verizon store or Best Buy. Furthermore, the "sales pi... read more
Worst beyond worst service i have ever dealt with in my life!!! 1.5 years of fighting over just internet service to actually work. Then my bill keeps changing every single month. Then i thought i finally got that figured out and still they charge me $100 over my bill do to giggabite ( ok not internet savy) bs. Never never never go with At&t. All they want is money cant talk to a person on the phone about questions on your bill and if you do get ahold of someone they disconnect the call. Screw this place!! Worst and MOST EXPE... read more
Don't waste your time with this store. They are slow, don't communicate well, they don't value their customers and they are not truthful. Last time I checked AT&T was a for profit company. You wouldn't know it by visiting this store. I watched so much business walk out the door with no care or concern from the staff. The so called management is horrible and needs to be replaced with real leadership. And they need to dress for the role. They look like a bunch of walk on's off the street. Not sure if I was dealing with employe... read more
Frequently asked questions about At&t Store
How is At&t Store rated?
At&t Store has a 3.6 star rating with 722 reviews.
When is At&t Store open?
At&t Store is closed now. It will open at 9:00 a.m.
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