Atlas Trillo Heating & Air Conditioning

Ric M. 

on Birdeye

a year ago

Terrible customer service! Had system diagnosed and parts are discontinued not available. All I needed was documentation for my insurance claim (lightning strike) so I could have a ac unit replacement. Im on 6 days called every day with a broken promise to get a call back and email.  

Cheryl W. 

on Birdeye

a year ago

Called Florida Home said they would be here That afternoon no call i calle next morning came out said low on freon. Ok. Freon leak check $450. Take off panel never cinnect hoses oh there is the leak right there. Cha ching $450 you need a new valve total price $2200. Did I mention it is under warranty and the parts are free.,? 

David S. 

on Birdeye

2 years ago

This company can not seem to keep their appointments and promises. My first visit was push 3 times in one day and pushed to a separate day entirely. and got pushed 2 more time. This is not respecting my time and certainty not exceptional. And they don't communicate until after your appointment time. my second visit never happened. they took the money and haven;t seen or heard anything since. No refund, no promises kept. We'll see if they honor their exceptional guarantee. if they don't, don't trust them. You've bee... read more

David S. 

on Birdeye

2 years ago

This company can not seem to keep their appointments and promises. My first visit was push 3 times in one day and pushed to a separate day. my second visit never happened. they took the money and havent seen or heard anything since. No refund, no promises kept. Don't trust them. You've been warned. 

Joni M. 

on Birdeye

2 years ago

Unprofessional, rude and undetectable. We've switched to WAYCOFFS 

Nicholas T. 

on Birdeye

2 years ago

They installed a mini split AC in my house years ago and they seemed like a descent company. I had a maintenance contract with them on the unit since they require a lot of maintenance and they had one expert on staff. It appears he left the company (was given the run around about his status by different employees). They sent a technician out named Dakota who was a pushy salesman in disguise. Told me my working AC needed $4k in repairs without bothering to turn on the unit. They dragged cancelling out till I was billed agai... read more

Jennifer Thuy-Tien M. 

on Birdeye

2 years ago

We purchased our new unit in May 2020. It has never worked correctly. Techs have been out over a dozen times. We have been without heat since December 23. At the end of December, they told me we needed a new part. I've called and sent texts and was told the part was on back order so we've been waiting for over a month without heat. I called today, and they said they had a tech on their way, but they didn't schedule that appointment with us, so I had to scramble to find someone to get home, only to find out that they NEVER or... read more

James J. 

on Birdeye

3 years ago

To be honest. I dont even know where to start. When my AC went out in the end of May and the house started to get hot the only thing I thought about was how to get the house cold because of my animals. So after making a few calls and nobody was available ARS answered my call. Their response and appraisal went about without a hitch. Install took a good day with 2 people. Even tho those 2 installers damaged the house the AC got installed fairly easy. Tooke me several calls and weeks to get the wood which they broke to get fixe... read more

Yuripan@comcast.net 

on Birdeye

3 years ago

Stay away from this company. I’ve literally never written a review for anything, but these people have been so dishonest that I feel like I should write this. They installed an AC in my house that was defective. For two years, I asked them to fix it. Every month when I went to change my filters there was water on them. Every time I got someone to come to my house they told me that that was normal condensation, it wasn’t until I called Carrier and a second AC company that they told me to call them back. The manager then proce... read more