Atlantic Pacific Management

Brittani G 

on BBB

a year ago

I applied for an apartment October 11, 2023 & paid ALL necessary fees to apply. October 12, 2023 there were emails being sent between ****** and I throughout that morning. Just as her, I had a job to do & tried to schedule a mutual time for us to talk. Unfortunately ******’s manager was impatient & told her to cancel my application. When the last email was sent that afternoon around 2pm or so, I told them they could send my deposit/Reservation Fee back to my P.O. box & gave ****** the information. (if that wasn’t an option, ... read more

David S 

on BBB

a year ago

Our first issue was that maintenance is very slow. When we first moved in they had us fill out a form of all the things in need of fixing. We did so but after many calls and visits to the office, nothing was done until 3 months later!!!!! This is even after they would specifically say they would come before today is done or by 4 pm tomorrow. Of course because of that I just fixed things on my own but there were still other issues like blind replacements and whatnot that we had to wait on. We also moved in to an apartment tha... read more

Chiel S 

on BBB

a year ago

The nerve and absolutely NO empathy and consideration for making exceptions. My father loves his apartment and location. Unfortunately he is elderly and has fall tendencies. He fell in his apartment and was hospitalized along with weeks of physical therapy. My father can no longer be by himself and must relocate to an assisted living environment. Atlantic Tradition is unwilling to waive moving penalties despite his condition and his not wanting to really leave. I have never met more an office staff who isn't willing to under... read more

Amber M 

on BBB

a year ago

This place is unbelievable. Not only are they holding my money hostage but in the time that it was supposed to be returned to me not one single person has giving me accurate information. I applied and was denied which was totally fine because it happens they tell me my money they took from my card would be mailed back to me. They mailed my checked to an old Columbia address I had which just makes no sense because I have them all my work information about me working in ********* and Im applying in ********* however cool. Supp... read more

JKory J 

on BBB

2 years ago

The Atlantic ********** in ********** ** is being managed by a negligent staff, whom rarely apply rent checks on time. My rent has had a late fee applied to it 3 times now because staff were not available in the office to apply rent checks in a timely manner. Turn around and walk away from any project managed by Atlantic Pacific Companies. Reconsider the employment of your staff at this location, they have 0 professionalism or customer service knowledge. Or it is that they are a direct reflection of who they report to. I kno... read more

daniel m 

on BBB

2 years ago

My daughter and her young family rent here. They have recently had ongoing issues with her refrigerator. In the 1st incident, she submitted the work order as required because there is no true EMERGENCY according to the office staff. The fridge had stopped cooling and all the food she bought literally the day before spoiled and needed to be thrown out. The fridge was fixed 2 days later supposedly.The 2nd incident just a few days ago caused of of her groceries to go bad again. My daughter is 24 with 2 boys and a newborn. My da... read more

Vanessa C 

on BBB

2 years ago

I was a tenant of The ********************** Apartments in ************, **. I moved in on my birthday 6/15/2019 and I was a tenant for two years. The apartment that I was shown before signing a lease was not the apartment that I received on my moving in date. I was assured by the property manager ********************* that the apartment that I was getting would be exactly like the apartment that I was shown. The model apartment that I was shown had more kitchen space, and drawers for my eating utensils than the apartment th... read more

Chris L. 

on BBB

2 years ago

If I could turn back the hands of time and sign a lease at another complex, I would do just that in a heartbeat. This was the worst experience I've ever had from the move-in to the move-out. Cleaniness, communication, and maintenance is clearly not a priority. Moving in, I was coming from out-of-state and basically did everything online before viewing the property. I traveled down to the complex and the apartment that was shown to me was not the one or similar to the one I was leasing. Then a day before my move-in date they ... read more

Michelle H 

on BBB

2 years ago

This apartment complex is horrible all the way around. The maintenance the cleanliness. The latest is that theres no one in the office no one is returning phone calls or emails for weeks. And then I get an email out of the blue that my rent is increasing $500 a month and $900 a month if we go month-to-month. Im still trying to get a hold of someone and no one has returned multiple calls multiple emails. Ive had to hire a lawyer to compose a letter stating that we are Not renewing our lease. Now the lease states that we have ... read more