Assurant

Kimmie K 

on Google

a week ago

Do not confuse Assurant with the much better insurance carrier Asurion. Their names are very similar. Had I known T-Mobile switched to this dubious company, I would have found another carrier immediately. But they made the switch they sound very much alike - really just a T at the end of Assurant. Almost all their work is outsourced to other countries. This has been one of the worst experiences I’ve ever had with trying to get a simple task completed I’ve paid for monthly. The whole day was a waste dealing with incompetent p... read more

Katherine R 

on Google

a week ago

T-Mobile Customers Deserve Clear Disclosure—and Far Better Than This If I could give this claims experience zero stars, I would. I had been paying T-Mobile for device protection under the mistaken impression that I would be dealing with Asurion, a company whose service and reputation I already knew. Only when I attempted to file a claim did I discover that T-Mobile’s Protection<360> program is handled by Assurant—an entirely different company with a remarkably similar name. Whether that confusion was intentional or not, T-Mo... read more

Sara Hernandez 

on Google

2 weeks ago

By far the WORST experience. I submitted a claim on 7/20/26 for an appliance repair. They give you the option to select from 1 of 3 repair companies. Working with the repair company was a terrible process in itself. The tech was not knowledgeable in the appliance. Replaced 3 different parts on 5 different visits. Working with Assurant on this claim has been exhausting. Every time I call, I am told something different. I keep being told that my claim has been escalated to a “higher department” and to allow an additional busin... read more

Maria Escanuela 

on Google

2 weeks ago

Worst customer service. They offered a refund of one amount and did not honor it. It’s been close to 2 months and I still have not received a refund. It’s impossible to get a hold of a live person. I just got disconnected from a chat because the agent could not answer my question when I asked about my refund status. Very disappointing 

Panthia Smith 

on Google

2 weeks ago

If you are looking for home owners insurance please check out Assurant, I am going on my 2nd year with them and renewing my policy was effortless, I’m really happy with the coverage I have. Making payments is easy, and the billing schedule for my auto‑pay plan has been incredibly helpful. I haven’t needed any servicing yet, but I’m grateful for their support and especially for offering manufactured home coverage—something that’s hard to find. I’m always glad to recommend them to my friends.