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Ascot Point Village Apartments
- Property Management
- Asheville, NC
About this business
Ascot Point Village, one of Asheville's most preferred apartment communities, was designed to amplify the luxuries of apartment living through desired amenities, extreme convenience, and unparalleled service. Located just outside the city on Hendersonville Road, Ascot Point Village provides a taste of the countryside, yet easy access to a variety of attractions. Our desirable one, two, and three bedroom apartment homes feature relaxing solariums, convenient eat-in kitchens, and spacious living areas, and we are eager to pres... read more
Location details
23 Ascot Point Cir, Asheville, NC, 28803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Poor customer service. Unsafe environment.
I have lived for about two years. This complex has gotten worse if it is possible. Management changes nearly every season and tenants are not monitored to follow any kind of rules. People sit in the breezeways drinking during the day and into the night. When you come home there is always ascent of marijuana. Currently, my neighbor in building 4 is blasting music so loud I can hear every word of the song he is playing (10:30pm). Rent goes up expectations go down. This place has to get their stuff together if they expected qua... read more
RecommendedStaff very friendly and helpful. Wonderful neighbors. Grounds are kept clean. Going on our 3rd year here :)
It took them 2 months to return my $ that they stole from me. All they did was give me the run around about it. I also noticed that they took down my review I gave them.... hmmm??? A little Shady ??? 🤔🤔🤔
Business response:
Stefanie, we appreciate your review and alerting us to your concerns. We sincerely apologize for any inconvenience you've experienced, especially involving any payment. We'd like to gather additional details, so please contact us at info@recarrollmanagement.com at your earliest convenience.
These people will still your money!!! They stole $100 from my family!! they said it's a computer glitch but it's been over a month and still no refund!! Everytime I call they say , " we dont know what's going on waiting on corporate" it's been over a month going on 2 months!! I have children I need my $$$ !! I'm tired of getting the run around!!!
Business response:
Stefanie, we regret your disappointment in our community and any inconvenience you experienced. We train our team members to be helpful, courteous, and responsive, and your comments suggest there is room for improvement. We will look into this concern immediately. Please contact us at your earliest convenience at info@recarrollmanagement.com so we can gather additional details.
I lived here from 2015-2016. I relocated from the (Maryland) area due to receiving a job offer in Asheville. It was extremely close to my job which I love. But when I was moving out the hit me with fees that I was promised was not going to be there. I couldn’t locate the email. The person that told me in the office no longer work their. They had new office staff the entire time I was there. I went to the BBB on them still no help. They just documented my case. I’m glad I’m gone.
Business response:
LaCandance, we are disappointed to hear about your frustrating experience. We train our team to be helpful and transparent during the leasing process, and your comments suggest there is room for improvement. Please feel free to reach out at info@recarrollmanagement.com if you wish to discuss this further. Thank you for taking the time to share your feedback.
I have lived here since November and have found the management team to be excellent. They are friendly, gracious and helpful. The new pool is amazing! I have no complaints. The grounds are also well maintained.
Business response:
Rose, we're so glad to read your outstanding review about Ascot Point Village. We're gratified by the acknowledgment of the excellent service by our office and maintenance team. They work diligently every day to provide a superb living experience for our residents. So glad you're enjoying the new pool as well! If we can help you with anything, please contact us at newprospect@ascotpoint-apts.com/ or call (828) 274-8990.
Business response:
Kim, we appreciate your feedback. We are sorry that you feel this way. We are eager to understand your concerns so that we can resolve them soon. Please stop by our leasing office or call us at 866-620-1130. Your feedback is valuable to us.
Frequently asked questions about Ascot Point Village Apartments
How is Ascot Point Village Apartments rated?
Ascot Point Village Apartments has a 4.4 star rating with 528 reviews.
When is Ascot Point Village Apartments open?
Ascot Point Village Apartments is closed now. It will open at 9:00 a.m.
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