This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
ARS/Rescue Rooter Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Columbia, SC
About this business
When you need high-quality heating repair and HVAC repair service in Columbia that offers long-lasting results, get in touch with the local experts at ARS / Rescue Rooter. We offer emergency HVAC repair service and emergency heat pump service for your family's comfort. Your HVAC technician can perform any work, including heat pump repair, humidifier installation, furnace repair, HVAC service, heating tune-up, and HVAC maintenance. If your HVAC system needs to be replaced, we provide affordable HVAC installation options to fi... read more
Location details
121 Winhill Rd, Columbia, SC, 29203, United States
Get directions
I scheduled a maintenance call for between 8 and noon. I had not heard from anyone at 10am so I called and was told the dispatcher would call me back. At 10:45 I had not heard so I called back- got the same response. At 11:30 AM I called again and asked to speak to someone in the office, they said they could not do that but someone would call me back. At 12:15 I called back again and they said they would transfer me, waited on hold for 15min and someone ever came back on. They have TERRIBLE service- I just want to know when/... read more
RecommendedService conducted on time and profesionally.
Business response:
Francisco, thank you so much for a great review. We work hard at ARS/Rescue Rooter - Columbia to provide our customers with the best service. We appreciate your business!
I recently had an HVAC purchase/installation done by ARS via Home Depot. It's too early to make a judgement of final purchase, but all of the ARS associates I've dealt with have been courteous and helpful from the sales manager to the installers. The installers were particularly helpful and conducted themselves professionally. My only concern (and why the 4 star instead of 5) was that a 100% payment was required up front with no formal, written contractual agreement. I received receipt of payment, but no detail of the agree... read more
I recently had an HVAC purchase/installation done by ARS via Home Depot. It's too early to make a judgement of final purchase, but all of the ARS associates I've dealt with have been courteous and helpful from the sales manager to the installers. My only concern (and why the 4 star instead of 5) was that a 100% payment was required up front with no formal, written contractual agreement. I received receipt of payment, but no detail of the product model, warranty, credit terms, etc.... Everything was verbal conversation or tex... read more
do not return your calls or back up their warranty.i have been trying to get them to repair the filter access slot bracket which is not installed correctly at installation.i am still waiting since second week of August.
Business response:
Allen, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Robin at (803) 978-7244 so that we can address this matter further.
This company took advantage of my elderly parents yesterday. Told them they had a contract and it was time for their check in. Since my parents use another company with letters in their name, they trusted and got confused when this company came and did nothing. No filter change, nothing - but a fee of $60. When my mother called to tell them, they offered no support, no explanation or customer service. Pretty much - too bad, so sad on my 86 year old mother. Do not use this company - horrible service and horrible taking advant... read more
Tech came out saw they didn’t install the unit and told me exactly what I knew was wrong with it. Never looked at unit upstairs and did not give me anything how to fix it only to replace it. Then charged me $59. Do not recommend this company to anyone beware of radio ads...
Business response:
Christopher, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Robin at (803) 754-3006 so that we can address this matter further.
Worst HVAC service I’ve ever experienced. The system they installed constantly has issues and they will not come out for service if it’s raining.
Business response:
Chris, we appreciate your feedback and want to take this as an opportunity to improve our customer service experience not only for you but for our future customers. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Robin at (803) 754-3006 so that we can address this matter further.
Return calls and follow up on problems you identify
Frequently asked questions about ARS/Rescue Rooter Heating & Air Conditioning
How is ARS/Rescue Rooter Heating & Air Conditioning rated?
ARS/Rescue Rooter Heating & Air Conditioning has a 4.5 star rating with 3,359 reviews.
When is ARS/Rescue Rooter Heating & Air Conditioning open?
ARS/Rescue Rooter Heating & Air Conditioning is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com