Benny M. on BBB
5 years ago
02/07/2017, 01:11 AM
I would never refer this apartment to anyone nor will I renew my lease when it is finished. From day one I have had billing problems with the leasing office, the leasing agents lack the skills to do their job proficiently, and the maintenance is one of the laziest. I have lived in two apartments before this one and this is the worst one in the Glendale/Phoenix area. The following are my reasons for stating this.
Day one: I got a call from the leasing office asking if I can switch my utilities to a different apartment. When I asked why they said there was an emergency maintenance issue. When I asked what the issue was they refused to tell me or let me see the apt. I refused to change my apt and told them they needed to fix the issue and pro rate my rent. They agreed and took off a whopping $75 for two weeks of delay on my move in.
Move in: On the day of my move in I asked to see the apartment to check if the maintenance issue was fixed. They refused to let me see the apartment until I signed some "paper work", meaning the lease. (Life Lesson #1 never sign a lease with out inspection) After this was done I did a walk through of the apartment and found so many issues wrong with it that I told them that I could not move in. I drug the leasing agent from her desk to the apartment to show her along with the lead maintenance man. First there was graffiti on the doors and walls. The patio door was stuck. The garbage disposal was broken. The refrigerator was broken. Dryer is still broken. The screens on the windows were broken and still are. The a/c was not working. The toilet had urine on it. The mirror in the bathroom looked like a fun house mirror. Overall the place was too dirty or damaged to move in. I told them I would give them a week to fix it or I would go back on my lease and sue them. The "lead" maintenance man gave his word. A week later I move in and a/c goes out, the dish washer starts to leak, and the patio door was still broken. The lead maintenance guy got upset and said I turned the a/c too high and froze the pipes. I didn't know water freezes at 70 degrees. Later I get a call from the leasing office saying that they won't do repairs till I restrain my dog in the apt and they were going to charge me a fee for not notifying them I had a pet. After i showed them the lease I signed for pet rent I told them that they were not allowed ever in my apartment without me being present and I would be contacting corporate to let them know that one of there workers entered my apartment without my consent. They have had a vendetta ever since. In closing, some of the issues were fixed to make it livable but there are still issues with the apartment.
After move in: I get a notice on my door stating I have a balance of $10 because I don't have renter's insurance. After calling the leasing office they said I had to fax a declaration form from my agent to them. I call my agent and he faxes it over. I think the issue is resolved. Next month I get a notice saying that I have a balance of $20 because I don't have renter's insurance. I go to the leasing office and hand them the declaration in person. They take the balance off and I think the issue is resolved. Next month I get a notice saying I have a balance of $10 dollars for not having renter's insurance. So basically every month when I pay my rent I have to fight a $10 dollar charge and my insurance agent thinks I'm crazy because I keep calling him.
Noise complaint: My neighbor below starts playing her loud music from 6 or 8 am to some time in the afternoon. I work overnights so I sleep during days. She refuses to comply after talking to her. The leasing office refuses to do anything because they have not evidence. One morning she is doing it again. I go to the leasing office to tell them to come over and hear it for themselves. They say hold on a min and make a phone call. Then they send an agent who is quite corpulent and by the time we get there the lady is walking out and pissed off. We argue a bit and the leasing agent finally says "What do you want me to do about it?"
Maintenance is shady: I get a notice saying they are going to do a lender inspection in two weeks. I am used to this by now because they do this every month. (If you like strangers coming into your home this is the place for you). A week later I get a notice after hours I am being charged $25 for not allowing them in to do the inspection. I go first thing in the morning to the leasing office. They are late and the office is locked. (Mind you I work over nights so it's like if you day people had to go take care of something at 3 am). However, the "lead" maintenance guy is standing outside and says the office is locked and makes a smart remark saying "You changed your locks right?" I respond "No, you tried to go in my apartment again?" He immediately becomes angry and defensive and states a bunch of b/s he knows what he's doing and I would be evicted before he ever gets fired. I asked him for his name so I could make a report and he refused. Even after I question his man hood because he was so willing to talk crap but was to scared to give his name to back up what he said and there fore involve all his co workers. Now I had to call corporate again and make another complaint and well as the Apartment Association. Long story short, there was already a line forming out side the leasing office from other angry tenants who got the same notice and the agents had to hear us all cussing them out to take the charge off our accounts.
In conclusion don't waste your money here. I'm am going to make it my mission to bring this place to justice for price gouging and treating people like second class citizens. The owner of this complex should be ashamed of himself/herself. If they don't agree then would I strongly suggest them to try living here for a week. I bet they wouldn't last a day.