Arrow Plumbing

Alex S. 

on Citysearch

10 years ago

Trip charge $99. $315 more to install a new faucet which I provided. This is for a 5 year old new build home. Total befor tax was $415 to remove and install....maybe an hour and a half tops. Beware of this company's business model of taking your money for just showing up. I told them to take a hike and paid them $99 for nothing. $415 for an hours worth of work is robbery. I will let every forum I have available to me be plastered with this information 

LeVette S. 

on Citysearch

10 years ago

Glad I dodged this bullet. Thanks for the reviews. I called this am for a commercial plumbing issue and was greeted warmly. It wasn't until I informed the call taker that I had to clear the (what I felt was excessive) trip visit fee with my boss that things turned...not so warmly. She told me how long they've been in business, that all her employees has been with them a min of 8 years, for me to call when I got the okay, then hung-up rather abruptly. Needless to say, I will NOT be calling back. Thanks but NO thanks, Arrow Pl... read more

gary k. 

on Citysearch

12 years ago

I was personally very unhappy with my experience with Arrow plumbing. I did not contract them, but tenants of mine did when I was out of town. They charge $99 just to come out, this is not taken off the bill, and after they look at the problem, then you find out how much they are going to charge. My tenants had a faucet replaced and the charge was $562 (total). I have personally replaced many kitchen faucets, and it usually takes around an hour and a faucet costs less than $100 for a medium value faucet, and $100-200 for an ... read more

Ken R. 

on Citysearch

12 years ago

I like these guys at Arrow. I've used Jarrell (now Hallmark) and the guys were pretty rough. I tried John More, and wasn't please with that whole situation - long very frustrating story. But Arrow was great, seems like a very professional but family-run place. Not some "call-center" where no-one understood what I was talking about and just wanted to schedule me. The Lady in the office talked me through some of the things that I might need to think about with getting a "tankless water heater" that I hadn't thought about befor... read more

Bill in Katy 

on Citysearch

13 years ago

Won't give rates, then drops "price bomb" on arrival – I called for a quote to clean out a drain. They would not give even an estimate, but would come out to give me one for the $79 service charge. I told the person on the phone that another place had quoted a price over $300, and she said that sounded extreme. I agreed, so based on that, I asked them to come out. They came so late that I could not afford to go another day to get someone else. On arrival, they quoted $365 to do a basic job (to just "poke a hole in the clog".... read more

PerkyPuppy 

on Citysearch

14 years ago

Excellent Service, On Time and Professional!! – Arrow Plumbing is very professional from the first phone call for service to the plumbers working in your home. The plumbers who show up at your home are dressed professionally, no tacky "butt cracks" to worry about! They are courteous and polite, explain everything about the service you are receiving from the minute they walk through the door (ON TIME) until the service is complete We just installed a new tankless water heater within 24 hours after the old water heater "died".... read more

Mr Clint 

on Citysearch

15 years ago

Wonderful customer service – I had a problem with a drain/vent issue in a house and called to ask them to perform a service that I thought would help. Ann called one of their master plumbers who diagnosed the problem over the phone, told me he would be glad to come out to look, remove the toilet and mini-cam the line but that it would not fix the problem, and offered suggestions on what to do to alleviate the issue without major repairs. No charge. Try that with anybody else. The next time I need plumbing they will get the c... read more

bigtexan1 

on Citysearch

15 years ago

Excellent Service – I called these guys on Friday and they were ready to show up late Monday or Tuesday morning. I mentioned I needed the work done by noon so I could get to work and they lady dispatcher made a couple of calls with the techs and worked around my schedule. I received a call on Monday morning letting me know when the certified plumber would arrive and he was on time. I was already prepped before hand on the flat rate fee that gets charged on top of and regardless of work completed. The individual that came out... read more

fern216 

on Citysearch

16 years ago

AAAAAAAAAAAAAA-ARROW Plumbing is the BEST! – WHAT EVER needs fixin' in your abode in the way of plumbing, bathroom or kitchen can be fixed promptly, perfectly, and as promised! Arrow has been my friendly plumber for many years, through many needs. Love the surgical booties they wear on their shoes and their clean uniforms: there is no mess when they leave either. Dread the blll, but one gets what they pay for, and then some!