Armstrong Buick Volkswagen

greg n. 

on Citysearch

13 years ago

This review is intended only for the Sales Department. When I told you the first three times that we didn't want your in house financing, I thought we had made ourselves clear. After settling on the final price, you came back out with a consumer financing form asking for all of our personal information including our social security numbers. After realizing you were going to pull our credit (in a deceptive manner), which could have negatively hurt our credit scores, along with our home purchase planned for later this year. Af... read more

cliffwells 

on Citysearch

13 years ago

[EDIT 2012-01-20] I've spent some time on the phone with the Service Department Manager (Lance) and I feel we've gotten to the root of the problem. I no longer believe this was intentional dishonesty. Rather it became obvious that the Service Rep I was dealing with wasn't adequately conveying information from me to the actual Technician doing the service and was also not adequately conveying to me from that Tech. They are giving me credit toward fixing what I now believe to be the actual issue (leaking heater hose allowing a... read more

Jdingle 

on Citysearch

13 years ago

Thanks for fixing what the others couldn't – I promised my service consultant Phil that I would write a review for him if he fixed my strange alarm problem that none of the other shops around the area could figure out. Not only did he fix it, but he made me aware that my engine has a special belt that needs to be replaced at 105,000 miles or I could ruin my whole engine. I found out it waas true from my dad, and at just over 115,000 miles on my car with it never being done made me grateful that Phil mentioned it. It now has ... read more

ryanzzz 

on Citysearch

13 years ago

Love the service here! – All around the best service for a car that I have ever seen. Go there if you don't like the run around. 

breedoh 

on Citysearch

13 years ago

The only place to service a VW in Portland/Vancouver area – i started servicing my car at armstrong when i broke down about 3 years ago. i tried to have it towed to the closest dealer because i don't trust so-called independent companies for service. the problem was that herzog meier was the closest, but told me they couldn't even look at it for over a week! i did a quick google search and saw armstrong was the highest rated dealer in the entire area, so i called and surprisingly got an appointment that day. my service write... read more

Pdxgirl 

on Citysearch

13 years ago

Terrible Customer Service!! – I do not recommend this company ! I had my vehicle serviced there and had a terrible experience. It was a minor issue that turned into a battery change and a 13 item long list of other things that were wrong with it. Some of which were not wrong with it before it was serviced! I was given the run around and our account manager was apathetic at best . Phone calls were not returned AND the original problem was not fixed!! I am out 200 plus dollars and now I have to find another garage. DO NOT WAST... read more

veedubkid 

on Citysearch

14 years ago

Their Service Department Sucks – I had my 04 Passat in their service department for them to replace my ECT sensor. They told me that it would be $100 and only take an hour. It ended up being 4 hours later with a total cost of $300. The next day I was driving and my check engine light came back on so I took it back they told me they probably put in a bad part and they would replace it at no cost to me. another 4 hours go by and they called me and said that it was a completely different part and that it is going to cost and ad... read more

M Walter 

on Citysearch

14 years ago

I do not recommend Armstrong Service Department – I am a avid VW owner having owned seven of them over the past 30 years. I bought a new 2006 Passat from Armstrong back in 2006. The sales part was good. It was when I had to go in for service when I was eventually "black balled" because "I was not able to be pleased" (direct quote from person taking appointments). They mis diagnosed problems, did not deliver when promised, had rework, kept information from me, discounted the information I found out and brought to them that en... read more

lishka 

on Citysearch

14 years ago

WOW is all I can say... – I was looking on Craigslist for a used VW. I was first of all, totally impressed by the classy look of the CL postings - so many posts are just not all that professional. The Armstrong VW posts were way different - they had bylines that were hard to believe about non-closers, dealing with one person, no-pressure etc. Going to a dealership has always been a nightmare for me and very intimidating. Right off the bat I had the feeling that they wanted to match me with the right car - the car for me, tha... read more