Allen L on BBB
a year ago
03/16/2020, 04:11 AM
Back in August 2014, I decided to install artificial grass to a large open area of my backyard. I did extensive research on what I wanted, and obtained a number of price quotes from very reputable dealers in the Phoenix marketplace. I finally settled on 'AZ Luxury Lawns and Greens'. What impressed me was their knowledgeable Company Representative, the turf product offered along with the many recommendations the company received from past (satisfied) customers. I also paid particular attention to the warranty. AZ Luxury Lawns and Greens included a 10 year warranty on the grass type, and a 15-20 year life span. The installation was completed, and I was very satisfied.
Fast forward to February 2020, I noticed the grass particles starting to separate from the mat. When a towel was placed down or someone would sit or lay on the grass surface, the particles would attach to the towel or individual. In due time, the entire turf would show patches of this noticeable defect. Needless to say, I was not happy! I decided to contact AZ Luxury Lawns and Greens to discuss this issue. I spoke to the owner (Chris). He asked me to fill out warranty paperwork, and send pictures of the affected areas of the turf. I provided what he required. Within a week, he scheduled an on-site inspection of my artificial grass. While more than five and a half years transpired since the initial install, not to mention the brutal heat of past Phoenix summers, his evaluation was this appeared to be an (isolated) product defect. His recommendation was the entire surface area would need to be replaced. Chris then contacted the manufacturer, explained the problem and the warranty was honored. In March 2020, the entire turf was replaced with a much improved current product, with no cost to me.
Overall, I couldn't be happier! I never expected this kind of service, nor did I expect the entire turf area to be replaced. Little did I know back in 2014, I selected one of the most reputable companies in the Valley. It was a pleasure to deal with a company who stands behind the product they promote. Not many (if any) companies provide this guarantee. This speaks volumes of the owner (Chris), and the company he represents. I wholeheartedly recommend 'AZ Luxury Lawns and Greens' to anyone wanting quality artificial turf, a first-class installation team, and an owner who not only wants a satisfied customer, but demands it!
Thank you again Chris!!!