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Arctic Spas
- Hot Tub & Pool
- Salt Lake City, UT
About this business
Specialties Hot Tubs, Swim Spas, Arctic Spa Parts and Accessories, Gazebos, Cedar Accessories, Kamado Joe Grills History Established in 1989. I started this company as a service company out of my truck when I was only 17. in 1996 we opened our Park City store and in 1999 we opened our Salt Lake Store. We are a long time devoted Arctic Spa dealer. Meet the Business Owner Christian S. Business Owner I started out servicing all brands of hot tubs when I was only 17. Now over 20 years later, we specialize in Arctic Spas, the onl... read more
Location details
2368 State St, Salt Lake City, UT, 84115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a great excperience so far working with Chistian. He let us give his Swim Spa in the store a try and then helped sweeten the deal for us by adding in so many extras, plus a bonus salt water cleaning system. The spa arrived right when we scheduled it and we are excited to fill it up and start using it. Thank you Christian! Amazing customer service so far.
Unreal sales experience. Answered our questions, treated us well. We're planning to deal with him again, maybe buy a shower! Chair rocks! It was comfortable. It was the Cadillac Edition, the best they had. We'll be using it a lot, wish it was home already!
read the reviews – I have delt with Christian the owner and arctic spas of slc.From what I see from the reviews I an glad I traveled to Rexburg Idaho to purchace my Arctic Summit spa from Coats Landscape! Talk to Chase who does the sales and service for the arctic spas. They do quality work and respond reasonably well considering they are 3.5 to 4 hours away from my house in Roy Utah, I purchased the spa with the 10 year warranty and recomend it to every one purchasing an Arctic spa! Any one that buys a spa will experience l... read more
Business response:
The vast majority of our customer reviews are very positive. It is easy to overlook the positive though and just go for the negative. I would love to talk with you more to provide the services, etc that you need. We have by far more resources to serve our customers better in this are than any one else. Please let me know what I can do for you. - Christian - Arctic Spas
Buyer beware! – Our rating is not against the service but due to a non-responsive owner/manager due to a faulty tub that has required weekly maintenance. We bought our tub during this years Utah state fair. We worked with Christian (the owner) who was good to deal with and did a fine job explaining the difference in the tubs and why their tubs are superior. In reviewing the competitors, I agree in the design and concept. However once the tub was installed, we had nothing but problems. Day of install: -Leaking jets (multiple)... read more
Business response:
As I mentioned in our emails, I am very sorry that I did not respond as should have been done. As the owner, ultimately I have the responsibility to make sure my customers are serviced properly. It is impossible for one person to take care of all the needs of our customers. This is why we have a great team at Arctic Spas. While I was out of the store and unavailable during this week, I am glad, as you stated in your review, that the Arctic Spa team did get you taken care of.
wonderful hot tub, worst service ever!!! – Salt Lake City Arctic Spa. The spa is great. The service is simply awful. They never call you back despite friendly promises to do so. They offer tons of excuses for why they didn't come for the service call (and I lost a day of work waiting). Oh and did I mention they don't call you back to tell you they aren't coming? They will even confirm an appointment the night before, send you an email and STILL don't show. They are always out of the product you need when you visit the store ... read more
Business response:
I am very sorry that this was your experience. Please call me or email me so we can resolve this situation and restore your trust in us again. This is obviously not what we want to provide for you and is not typically how our customers are treated.- Christian - Arctic Spas - 801-483-1001 ext 101
Frequently asked questions about Arctic Spas
How is Arctic Spas rated?
Arctic Spas has a 4.6 star rating with 535 reviews.
When is Arctic Spas open?
Arctic Spas is closed now. It will open tomorrow at 9:00 a.m.
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