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Aquarius Home Services
- Heating & Air Conditioning/HVAC
- Little Canada, MN
About this business
At Aquarius Home Services, we want to be your go-to for fixing your home utilities. HVAC, Air Conditioning, Furnaces, Plumbing, Water Treatment and Electrical. With 24/7 service and three generations of experience in home services and top quality products, our heating and air conditioning installation and maintenance helps to keep you comfortable all year, in any type of weather. Our teams of experience plumbers can help you finally finish that remodel, upgrade your existing plumbing, replace a broken water heater and more.
Location details
3182 Country Dr, Little Canada, MN, 55117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | Closed |
I would give Aquarius "Zero Stars" if I could. I responded to their advertisement of a "$49 AC TuneUp". The tech took pictures of the inside of my AC unit, check the filter in the basement and wiped off the exterior of the outside unit. He provided a multi-page assessment of my AC, but no documentation of a "TuneUp". Before he left he did say my system could die at anytime. (Which is true of even a new system). I have asked Aquarius for a refund based upon the lack of a "TuneUp". So far, no refund.
Business response:
Thank you for taking the time to discuss and clarify the questions and concerns you had regarding your service with Aquarius. We take all feedback very serious and take immediate action to address and ensure the best possible service (your tune-up fee has been refunded).
Aquarius is a fraudulent company. I would give them 0 stars if I could. They will do no work and try to sell you a new system when you don't need one (and they are burying bad reviews!). We had Jed J**** come out for the $49 A/C and furnace tune-up (which really is too good to be true). He said he couldn't tune anything up because nothing was working. We were suspicious since it was close to 80F outside and the house was cool. Jed also said that our refrigerant was completely empty and the kind we needed was illegal now, so ... read more
Business response:
Aquarius Home Services takes this feedback extremely serious and is working diligently with all involved to understand and rectify this situation. The customer did contact Aquarius and scheduled a tune-up on their 28-year-old cooling/heating system. The company’s owner and president have both contacted the homeowner to better understand their concerns. Upon reviewing the details of the service call and feedback from the customer, we do agree the customer did not receive proper communication and the overall appointment did no... read more
Outstanding customer service with same day visit for a needed furnace repair in subzero temperatures. Our technician, Darrin W., was professional, knowledgeable, friendly, and courteous and made the necessary repairs in no time. He explained the problem in clear terms and even called us after the visit to make sure things were running smoothly. Amazing staff and great service at Thompson Heating (Aquarius Home Services) in Alexandria, MN. Thank you!
Business response:
Thank you so much for taking the time to share your experience with us! We are so happy to hear that you received outstanding customer service. Our customers are always our number one priority and we strive on providing a 5-STAR experience every time! We are grateful you chose Aquarius for your home service needs. If you need anything else, we are here for you! Thank you for being a valued Aquarius customer!
Mark H., Cory H., and John W. did an incredible job and my husband and I cannot say enough about these guys and the work completed. From the start Mark explained everything so clearly and the installation process was flawless. They went above and beyond. Very professional, and very nice. Would not hesitate to recommend Aquarius to anyone. Kelly and Troy S.
Business response:
Thank you so much for taking the time to share your experience with us! We are glad to hear that your service was above and beyond for you. We are lucky to have Mark, Cory, and John. Thank you for being a valued Aquarius customer!
Jason G. was professional, efficient and knowledgeable. We would highly recommend Kinetico water system installation by Aquarius Home Services.
Business response:
Thank you so much for taking the time to share your experience with us. We are so happy to hear that everything went great for you. Thank you for being a valued Aquarius customer!
Trevor S was professional, efficient and very knowledgeable. We would highly recommend the Kenetico water system installation by Aquarius Home Services.
Business response:
Thank you so much for taking the time to share your experience with Trevor! We are so happy to hear it was a good one. Thank you for being a valued Aquarius customer!
Late, high cost repairs, and scam. Had Aquarius come out for a furnace tune-up and to estimate the repair on a noise with the inducer motor. They were 2 hours later than their 12-4 window and they never called me during any of that time to let me know they were running behind. I had to call four times after the appointment window, twice were after hours, before I got a call back and they finally sent their on-call person out. The tech estimated $1400 for the motor replacement. Then he looked over the unit and without taking ... read more
Business response:
Thank you for providing us feedback and for taking the time to speak with us about your experience. Please know we sincerely apologize that you had a negative experience with us, it is extremely important to us that all people feel comfortable, confident, and truly enjoy working with the Aquarius team. Feedback such as this helps us continue to improve and is taken very seriously. Our goal is to always provide a 5-star experience throughout the entire process. We would love to earn the chance to better serve you in the futur... read more
Travis was thorough, courteous and pleasant! Explained what & why as he did it. Great job!
Business response:
Thank you for taking the time to give us your feedback! We are so glad you had a pleasant experience and are grateful for your business!
We had Travis and Justin come to our cottage to install a new water system as we had issues with hard water and iron staining. Both technicians were extremely courteousy, professional and worked in a timely manner. When the job was completed they thoroughly cleaned their areas and then explained how the system works along with the maintenance. We would highly recommend Aquarius Home Services.
Business response:
Thank you so much for taking the time to give us your feedback! We strive on providing you with a 5-star experience and earning the right to be recommended. We are so happy to hear that you were satisfied with your experience with Travis and Justin. Thank you for being a customer and for the recommendation!
Frequently asked questions about Aquarius Home Services
How is Aquarius Home Services rated?
Aquarius Home Services has a 4.9 star rating with 6,675 reviews.
When is Aquarius Home Services open?
Aquarius Home Services is open now. It will close tomorrow at 12:00 a.m.
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