Aqua Spas

Lisa R. 

on Birdeye

3 months ago

Never buy out of area again! This has been a night mare! Try to deliver 4 days later then in a snow storm only have half the parts-so let’s wait another 2-3 weeks before they call again. Then can’t come after we wait all day for them. Month later finally set tub but still don’t have all the parts to tub-well we r still waiting. Should have known when payments changed interest rate was different then we were told should have been a sign to not do this!  

lynette 

on Birdeye

8 months ago

I bought a spa from the Fort Collins store, the service and set up was great. They were good a explaining the care it needs to receive. When stopping by the store, they are great at answering any questions or concerns that you may have. There are several crystals they offered to put into the spa, that enhances the spa experiences. 

Mary M. 

on Birdeye

2 years ago

Kelcy Gilliland is one of the owners at the Fort Collins store. We needed to replace a couple of valves under warranty and he spent a lot of time with us explaining how they should be installed properly. Kelcy was extremely helpful and answered all of our questions. We drove from Colorado Springs to Fort Collins, about 250 miles round trip and it was well worth our time and mileage to get the excellent customer service that he provided. We have a couple of more warranty issues and he is working to get those resolved for us. ... read more

Mary Lynn S. 

on Birdeye

3 years ago

Worst ever! Don’t even deserve 1star! Inflated prices to the tune of 50%-70% higher than on Amazon. Very deceitful with return policy and dishonest with Product claims. I have never dealt with such a rude company! There are so many spa companies in Ft. Collins. Please don’t waste your time or money at this one! 

Tracey P. 

on Birdeye

3 years ago

Tracey Patchett Our spa was delivered today by Casey and Andy and we couldn’t be happier with our experience. They were fast and efficient and they work great as a team. Casey was so knowledgeable and informative. Thanks for the great service guys!!! 

Janelle D. 

on Birdeye

3 years ago

I ordered a new cover for my hot tub on October 10, 2020. They said it would have to be a special order. No problem, I just needed to get a new cover. I called on October 20 to check on status, they couldn't find an order and said they would order it. I called back on November 5. They set up an appointment between 1-5 to deliver the new cover. November 18 came and went. They were NO SHOW, NO CALL! I called again on Nov 20. Jesse took responsibility for getting the cover to me. Set up December 3 between 1-5 for deliver. They... read more

Kimeka F. 

on Birdeye

4 years ago

Please dont use this company, I buy my tub from black Friday and it was just drop off in my back yard and nothing done to it 

Kodi B. 

on Birdeye

4 years ago

My name is Kodi Shafer and in April of 2019 I received a Michael Phelps Master Spa from Aqua Spas. Having been excited to finally receive my swim spa, I was disappointed to discover several issues from the beginning. I am only posting this out of complete and utter frustration and want to warn everyone about the way I have been made to feel like a nuisance/inconvenience rather than a customer with issues needing resolved. It should have been red flag that something that required at least a team of two men to deliver ende... read more

lily M. 

on Birdeye

4 years ago

I came into this store and was ready to buy a hot tub. Nobody came forward to help me, all the salesmen were sitting on their phones and talking to each other not seeming to care that they had a potential customer. The salesmen also didn’t know how to present themselves properly and they looked as if they all do drugs. When I did finally get the attention of one of these salesman who went by the name of Matt, he was extremely rude and arrogant, like he had something better to do. I had $15,000 to spend in cash, so it’s too b... read more