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Apria Healthcare
- Home Health Care
- Fort Wayne, IN
About this business
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. Call us for assistance to track your supplies, with billing questions or for any service-related need.
Location details
6413 Cross Creek Blvd, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service. I tried them to come to my house to fix her cpap machine and the specialist called and said she can't help us and hung up on us.
APRIA told me they had received my prescription for a CPAP. And instructed not to call them as this would slow down the process; I'm still waiting months and months later.
APRIA told me they had received my prescription for a CPAP. And instructed not to call them as this would slow down the process; I'm still waiting months and months later.
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit? Somewhat Were you able to get all of your questions answered while you were at this retail store? No, I left confused and frustrated Did this retail store have reasonable prices? Not at all, they were ridiculous! Was the staff at this retail store friendly? They did what I asked, not a bit more Was the retail store easy to locate? No, I couldn't even find it with my GPS
Just horribly incompetent, unfortunately my insurance wants us to go there. Actually the machine I received is okay, but no one to explain anything about a new CPAP machine. You are on your own, so lookup web sites about your type of machine and you can find instructions on the web. I have heard other Apria offices are okay, this one in Fort Wayne is horrible. Haved moved from address shown above.
Service is not good. They don't answer the phone. This phone number listed rings to a fax machine half the time. Emergency needs for a 90 year old were not addressed. It has taken more than a week for a machine and they still indicate they need another 2 weeks. Not advised to use unless you have a lot of time to wait!
Did the staff at this retail store pressure you to purchase any unnecessary products during your visit? Absolutely not! I was never uncomfortable
Did this provider rush your appointment? Yes, I barely had any time to ask questions Did this provider ever dismiss your concerns as unimportant? All the time. They accuse me of making problems up Did this provider seem irritated to be working with you? Yes, they seemed like they wanted to be somewhere else Was this provider's office easy to locate? Fairly Easy Does this provider remember you and your circumstances at every appointment? No. I have to re-explain my circumstances every time
Would you recommend this provider to others? Yes Did you have to wait long after you arrived for your appointment? No, I didn't have to wait very long Was this provider sympathetic to your situation? Yes, they were sympathetic and caring Do you feel that you could have received better service somewhere else? No, I don't think so Did this provider thoroughly explain the risks and benefits of your treatment? Yes, I felt informed when I left
Frequently asked questions about Apria Healthcare
How is Apria Healthcare rated?
Apria Healthcare has a 2.5 star rating with 119 reviews.
When is Apria Healthcare open?
Apria Healthcare is closed now. It will open tomorrow at 9:00 a.m.
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