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Aon Hewitt
- Insurance
- Lincolnshire, IL
About this business
Location details
4 Overlook Pt, Lincolnshire, IL, 60069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If your health savings account is with these folks, good luck. Theyre the worst.
Dealing with this "organization" is like trying to herd cats. Don't forget their phone pin, because it will take days to get another one sent to you in the mail, and they will not help you without it. It took a week to 'almost' get my 401k rolled over to my ***, but wait... I still had $0.06 in some fund that needed to be corrected first. This took them a few more days. They consistently tried to get me to use their web site to accomplish all this, but that's a booby trap... don't do it. It's easy to **** up, and it just cau... read more
I am a retiree of Century Link, which is now Lumen. Part of my retirement benefits is a Health Spending Account which is handled by Your Spending Account, Alight Solutions, LLC. According to the terms of YSA, I can get reimbursed for Over-the-Counter medications with a prescription from my doctor. However, due to the pandemic the federal government passed the CARES Act (Coronavirus Aid, Relief and Economic Security). Thanks to the CARES Act, I can use my HSA funds to buy OTC medications WITHOUT a prescription. This act is re... read more
Alight Solutions is the company that AT&T chose to manage its benefits center website. I have tried to get an issue regarding health benefits resolved during the past week. Each time I've called, I've waited a minimum of 20 minutes (listening to "Please be patient" recorded messages played every 15 seconds) before an agent finally answers. After I finally got to speak to a human, I was disconnected (not sure if it was by mistake or intentionally) a total of FIVE TIMES. So after being disconnected I have to start over. I trie... read more
I have had nothing but problems dealing with this company. I just turned 65 and enrolled in the Retiree Health Reimbursement Account from my company. I was suppose to get a reimbursement as well as my husband was also. I saw the money in my account but my husbands was not there. They told me he wasn't eligible without even verifying. Luckily I called my company and they straightened it out with them. So the money showed up, then the agent input the wrong start date for our Plan G insurance what a mess this was to fix. Then t... read more
They are the worst company to deal with. The company I retired from uses them for our medical benefits. There customer service is awful, they are incompetent. Hang ups and numerous calls and still no help with the issue. I simple resolution of changing the last date of distribution from 10/31/2019 to 12/31/2019 they can't seem to do so I get reimbursed. This is after they admit that the date needs to be changed. Still no resolution and distribution denied.
DO NOT KEEP APPOINTMENTS!! Call to reschedule after the fact. Cannot talk to any manager or supervisor. Reps are rude, uniformed and not helpful. Website is not up to date and simply doesn't work. It says to call. What a joke. You'll be on hold for hours. Would never recommend this company to anyone. I also clicked one star because it would not allow me to submit ZERO!!
After being hit by a Sears Holdings vehicle, I called Aon (which was their insurance company) and they told me to go to Sedgwick Claims to put in the claim. If you try calling their main number, their phone just rings, no automated system, no voicemail, nothing. After calling 15 times to 3 different numbers, I finally got someone on the phone. He put in my claim and did his job great, and 4 months later I was getting a $800 check in the mail. BUT IT NEVER CAME! I left voicemail after voicemail for him and he never called bac... read more
I have to agree with all previous complaints, especially amy p. AON reps are rude, hang up on you, refuse to allow you to talk to a supervisor, DO NOT KEEP APPOINTMENTS, and most frustrating of all, reps are not familiar with the process, product or website. Website is confusing and does not provide even the simplest of coverage info. This is the third straight year we have experienced the same frustration. At least they are consistent. VERY POOR COMPANY AND STAFF. I clicked one star only because it would not allow me to sub... read more
Business response:
Thank you for contacting Aon. Due to HIPAA privacy concerns, we are unable to share specific details of the conversations with Mr. Williams. However, it is our understanding based on our records of the communications that his issues have been fully addressed at this time. Additionally, we have reached out to him to confirm that he does not have any open questions and to apologize for any service issues that he experienced. We are also escalating his comments regarding our website functionality for future enhancements.
Frequently asked questions about Aon Hewitt
How is Aon Hewitt rated?
Aon Hewitt has a 2.3 star rating with 32 reviews.
When is Aon Hewitt open?
Aon Hewitt is open now. It will close at 5:00 p.m.
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