This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Antwerpen Volkswagen
- Car Dealers
- Pasadena, MD
About this business
Every car dealership has vehicles on their lot and a sales team to sell them. Antwerpen Volkswagen is not just a dealership, we are in the business of providing quality products and services to an outstanding community of hard working individuals! Antwerpen has huge selection of cars and SUV's to meet a variety of needs! We are here to partner with you in the process and give you everything you need for you to have a great vehicle that you will enjoy! Conveniently located in the Baltimore area our expert staff is here to ass... read more
Location details
8065 Ritchie Hwy, Pasadena, MD, 21122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was having the worst time with grumpy af Grand Pappy Volkswagen of America so I went to see Ian and Adam at Antwerpen VW in Pasadena MD. Not only did they do the right thing but they really stood behind their customer. Full disclosure, I have purchased zero cars from them so they were literally just doing the right thing. They have my business moving forward and since I have a VW that will inevitably have to go somewhere for service, I will happily take it and my money to Antwerpen VW. Clear concise communication along with ... read more
I greatly appreciated how straightforward and honest Marcus and Chris were. I felt supported through the process. Also, these people are the best werewolve and vampire hunters I've ever seen.
Dealer recommended I make an appointment, I did and arrived at 8:30. Service tech estimated an hour and a half. At 10:30 I was advised they had not even taken it in yet and it would be another hour or so. WHY HAVE AN APPOINTMENT???
Business response:
Mr. Bull, I am terribly sorry we failed you. We are working on our processes to improve your experience here at Antwerpen Volkswagen of Pasadena, Maryland. We clearly failed miserably this time. We understand you have a lot of choices on where to service your vehicle and it is definitely never good to inconvenience our customers with a longer than anticipated wait time. I will work with the team to review this instance and ensure it doesn't happen again. Please stop by and see me the next time you're in the area, I'd love th... read more
I came in with a recall asked for help and the service department took really good care of me.
Business response:
Thanks so much for the SUPER 5 Star review. All of us here at Antwerpen Volkswagen of Pasadena, Maryland value your business and these kind words. We look forward to seeing you again next time!
Excellent service and staff! Made the entire process a breeze and went above and beyond to ensure everything was handled. Top notch customer care!
Trevor was very helpful and very personable. My Granddaughter was purchasing her 1st car and Trevor took his time and explained every step of the process and thoroughly went over the vehicle inside and out so she was informed how to work everything on the vehicle.
Business response:
Thank You! We truly appreciate your kind words and trusting Trevor and the team at Antwerpen Volkswagen of Pasadena, Maryland with the purchase of your granddaughter's first vehicle. We look forward to servicing your vehicles and seeing you whenever you need anything automotive.
They delivered my new ID Buzz right on time just like they said they would and provided better financing than my bank on the note too! Thanks!
The dealership had lots of inventory to chose from, was quick to get help from someone to test drive multiple cars. Helpful with information about the car.
Terrible service. They took around 3-4 for a simple oil change. I could have taken it somewhere else and been done within an hour. Second thing, they “misplaced” my key. The guy told me that they had the key in another car that had been taken to get test driven. Never coming to this dealership ever again. Worst experience ever.
Frequently asked questions about Antwerpen Volkswagen
How is Antwerpen Volkswagen rated?
Antwerpen Volkswagen has a 4.3 star rating with 2,824 reviews.
When is Antwerpen Volkswagen open?
Antwerpen Volkswagen is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com