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Anthem Blue Cross, Wellpoint, Inc.
- Insurance
- Thousand Oaks, CA
About this business
Location details
2000 Corporate Center Dr, Thousand Oaks, CA, 91320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
To: Anthem Blue Cross From: David Vincent Subject: Recognizing superior customer service. I am a diabetic in need of a glucose monitor system called Dexcom G6 that we ordered from Edgepark. The first three-month order went through with no problem, but when we attempted to order our next three months, we were told from Edgepark that we did not qualify. We asked “how could that be we had just ordered from you three months ago”. The representative for Edgepark said he would look into it and came back that the pharmacy had said ... read more
They are extremely difficult to contact, work with etc etc the list of negatives and poor treatment goes on and on. They would rather let you die. They hang up on you and would prefer to argue instead of doing their job. Their phone system is defective - it is also extremely antiquated. They hang up and don’t call back. The system glitches as well and hangs up on you right before the call is picked up. We are being SCAMMED. Paying $$$ to be invalidated and hung up on. Their behavior is atrocious!
Not impressed. The issues of the long wait times when calling in - are seriously bad. I no longer think this is a customer service rep issue, but a poor upper management issue. Not enough staff on the call centers. Never did with 30 plus years working for them. I see they have not improved with time. Worst thing, you never get a straight answer to your questions. Everyone puts their own spin on it. Question is, can you even trust the information you are given? NOT. Giving it two stars because I really believe the call center... read more
My rating is -1000
Frequently asked questions about Anthem Blue Cross, Wellpoint, Inc.
How is Anthem Blue Cross, Wellpoint, Inc. rated?
Anthem Blue Cross, Wellpoint, Inc. has a 1.9 star rating with 7 reviews.
When is Anthem Blue Cross, Wellpoint, Inc. open?
Anthem Blue Cross, Wellpoint, Inc. is open now. It will close at 6:00 p.m.
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