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Andy Lewis Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Charlotte, NC
About this business
We are licensed heating and cooling company in NC and SC state. For 20 years, we provided both commercial and residential customers with the very best heating and air conditioning repairs, service, installation, and maintenance. We also repair, replace, maintain, and install heat pumps, humidifiers, air cleaners, whole house filters and many other types of comfort equipment. We believe that the most important thing we do is to make a positive difference in the lives we touch. We want a company that people could trust, so tha... read more
Location details
9300 N Lakebrook Rd, Charlotte, NC, 28214, United States
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Got service plan. Suppose to include a/c drain cleaning. Drain now backed up and a/c overflow pan is full. There is no way this line could back up if Andy Lewis Heating and Air did a proper job. Not happy at all. Now they want to charge a large fee to fix the problem they didn't address and clean properly the first time. If you let them do work on your unit. Watch them like a hawk.
Business response:
So sorry you feel this way. It is so important to us that we can do our best for each customer.
Jamie performed service on both our units on Tuesday ( Invoice # 71568). He called prior to coming to make sure it was still a good time, arrived at exactly the time scheduled and was very courteous and friendly. He explained the conditions of our units and made recommendations on how to maintain the units. Was a pleasure to deal with.
Jamie performed our first pm service today on the unit that Andy Lewis Heating and Air installed last year. He called to let me know he was on his way and arrived on time. Jamie was professional, polite and friendly. He showed me some things about my unit/thermostat and answered all of my questions. I was very pleased with the installation of my unit last year, and am very pleased with Jamie's service today. Thank you for a job well done!
Today was my appointment for a winter service. Jamie arrived promptly to check out our system. Upon completion, he explained any issues. Was very professional. Have been a customer of Andy Lewis Heating and Air for 6 years. Any problems with our system have been addressed and corrected at a fair price. Highly recommend this company. Inv. # 71570.
Business response:
We are grateful to have customers like you that take the time to share. Thanks
They came when they said, and the tech, Ken, was great. He thoroughly explained the issue and fixed it quickly...in the rain. Everyone was so helpful and friendly!
Depends on the technician. Last year I had a great technician who did great work and sold me their annual service plan. For my semi-annual servicing this year they sent me a technician who had no clue what he was doing!!! All he did was try to convince me to buy another year of their service plan and up sell everything - unit, ducts, zoning, etc. Then, despite me telling the technician that the house didn't seem to be cooling properly he REMOVED refrigerant from my system. I called the company to complain but never received ... read more
Frequently asked questions about Andy Lewis Heating & Air Conditioning
How is Andy Lewis Heating & Air Conditioning rated?
Andy Lewis Heating & Air Conditioning has a 4.7 star rating with 3,218 reviews.
When is Andy Lewis Heating & Air Conditioning open?
Andy Lewis Heating & Air Conditioning is open now. It is open 24/7.
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