America's Best Contacts & Eyeglasses

April W 

on BBB

3 years ago

I booked 2 online appointments for myself and my daughter. She wanted contacts for the first time. The doctor ***** give her a contact exam and when I asked about it she told me she could only work with the info she was given honey. Then they walked away and left us sitting there. We never got any contacts and they charged me $89 for a useless piece of paper. I have never been treated so rudely. 

misty r 

on BBB

3 years ago

advertises $69 exam plus two free pairs of glasses, and then tried to charge an additional 80$ for a contact prescription that was not stated was not part of the exam. Unethical to bait and switch like that. 

Aimee E 

on BBB

3 years ago

I have came here for years to get glasses. I finally decided to get contacts and theyve definitely ruined the whole experience. They have absolutely no clue what they are doing. I had an appointment canceled for no reason. No one called me when my trial contacts showed up. I took the contacts class twice and they passed me even though I couldnt get them out. So the first day I wore them it took two hours to get them out. I called to ask for a contacts stick which they were out of. So I asked what to do and they couldnt give ... read more

Andy A 

on BBB

3 years ago

I know that most people posts negative reviews and satisfied customers rarely stop to write positive reviews. With that said, I am disappointed in the service I have (and still receiving) from Americas Best in **********, **. They did take my vision insurance, and thats a positive. However, I had the feeling that I was being served by a part-time high school student with my fitting. I ordered two pairs of glasses, and was told that it would be seven to ten days before I would get them back from the lab. I was not in a partic... read more

Linda C 

on BBB

3 years ago

I couldn't even get an appointment when I have a ruesite issue. I can't see out of my left eye. It's cloudy. I called America's best where I have the eye care plan and couldn't even get an appointment to be seen. I called several locations all of which where booked solid until April. I can't see anything at all out of my left eye. I ended up having to make an appointment with an urgent care place. I think it's awful that I pay for a plan and can't even be seen. What's the point of an eye care plan when they obviously don't c... read more

Ricky M. 

on BBB

3 years ago

My wife got Eyeglasses first I got Eyeglasses second and then both my kids got two pair of glasses on their special and the store we used was the one on flintlock and everybody there was very very helpful and professional would highly recommend this store 

Co F 

on BBB

3 years ago

I did not receive a full contact lenses exam but was charged 40 dollars exam was less than 7 mins total 

Lisa C 

on BBB

3 years ago

Took my 7 year old special needs son in for an eye exam at the ****************************************************************************************** location . Optometrist was very rude to him from the time we walked into the exam room. He is special needs and does not know all his letters and numbers. I asked her to put the pictures of trucks, animals, etc up and she rudely commented maybe I needed to take him to a pediatric optometrist. i then got my child and walked out to the lobby. She followed me trying to apologi... read more

Sharmaine R 

on BBB

3 years ago

I called to get a sample pair of contacts until I am able to purchase a box when I get paid. I was refused. I stated I have never gotten a trail pair of contacts before I always bought a box of contacts. Her reason for not letting me get a sample pair of contacts was because when I got a eye exam they gave me a pair to try on when I got my exam which that same day I order 2 boxes of contacts as well and my contacts are always in stock so I get them the same day. I stated that the pair I have in are old and irritating my eyes... read more