America's Best Contacts & Eyeglasses

David G. 

on BBB

2 years ago

Location: ******************************************************************************************* Dealing with these people has been a nightmare!! After getting an eye exam and ordering glasses, *******, the tech as well as one of the managers, called me and told me that one of the frames that I selected would not work for my prescription, after telling me the day of the exam that they would work. This required a reorder and a delay in getting my new glasses. After getting my glasses and having them for a month, I notice... read more

Deneen C 

on BBB

2 years ago

5 min example. The glasses came in with the trifocal sitting above my husband's line of vision. Went in to have recut and the store was closed for business due to all management quitting. He had to go to a different doctor and was told that the prescription was entirely incorrect. We paid cash for the package of exam/frame/lense but they also charged our insurance making it impossible to get another pair of glasses through insurance. This place is a 100% scam and their eye doctors shouldn't have a license to practice. 

KB 

on BBB

2 years ago

1 star cause 0 isnt possible. I walked into an appointment and got kicked out cause I had an unopened bottle of h2o I was told by 2 managers and a counter person its not there rule ********* and they are not even allowed either I have a medical condition and if I dont eat enough salt and water I am in trouble. The workers didnt care they just kept ignoring me and telling me to get out. Then I went in to the ast mngr and showed her how it is unlawful for an employer to prevent an employee from have a healthy amount of drinkin... read more

Michael P 

on BBB

2 years ago

I had terrible customer service they would not listen to me. They felt they already had the answers to my problem. Therefore, nothing got resolved. My prescription was out of whack and they would not make it right accusing me of waiting too long when I clearly went in during the warranty period and explained to one of their customer representatives that my eyesight was not right on one of my lenses. They basically told me I had to pay for another exam when the lens was not correct from the get-go. I will definitely not go ba... read more

Irini I 

on BBB

2 years ago

I ordered my contact lenses from them- the lenses are custom made. They said they are going to be ready in **** business days-and they were delayed. When I called to ask about the delay, they said the wait would be 4-6 weeks. I said it is only fair to get some of my out of pocket expenses back for the inconvenience, and the manager said she gave me a full refund- and cancelled my order! I was flabbergasted. I was very upset, however I did not want to deal with their horrible service and I asked them if they canceled the insu... read more

Deborah C 

on BBB

2 years ago

Glasses were not usable. Refused to credit back for eye exam even though it was incorrect. Very rude at ******* ******* store. Basically we left with no glasses and an incorrect prescription and they kept our $59.00. Laughed at ** as we left. Beware this store. Manager ***** was very rude and condescending. Store Mgr ****** refused our refund even though exam was wrong. Contacted corporate. No help. We just lost our money. 

Maria M 

on BBB

2 years ago

I buy a pair of sunglasses and I waiting for more than 2 months and I call them and they left me on line and never answered 

Lois J 

on BBB

2 years ago

Best friendliest service from front desk, eye technician, optometrist to ordering contacts. 

Chris G 

on BBB

2 years ago

I purchased a pair of transition eyeglasses from America's Best. Total cost for one pair - $503.95. I walk a few miles every day and my glasses are exposed to perspiration. After a few months I noticed the frames around the lenses started to turn green. Then the hinges started to rust. I took them in for inspection and repair. I was told the hinge mechanisms had failed and there was nothing they could do for me. I said they are only a few months old. Sorry, we only have a 30 day warranty.