America's Best Contacts & Eyeglasses

Pamela C 

on BBB

2 years ago

My fella and I went for exams and glasses. I have two insurances and he has none. I picked out my frames added what I wanted on them was told $385 after insurance I about fell in the floor so I took off a couple things $265. Then comes my fella I told the woman no insurance so I'm hinting at the $99 special for him sets him up for $285 same things comes off his bill. I pondered all weekend talk to both HR ppl and realize I've been royally ripped called to cancel order it's already gone out. I gave them a mouthful and told th... read more

David G 

on BBB

2 years ago

I would not use this company for anything got the wrong prescription.And there was added fees for the exam etc.Do not use. 

Kimberly B. 

on BBB

2 years ago

Americas Best on ******************************************************* . DO NOT GO THERE!!! They will never get my business again. Had eye exam June 16,2022 ended up taking 3 weeks to get a trial pair of contacts and went back a week later to test them out only to be told no doctors for 2weeks so I returned then to test and had to get another pair of trial contacts because those dried my eyes out. Its been over 2months since then and Ive not even gotten a phone call . Paid $99 and have nothing to show for it. They have ext... read more

Allison H 

on BBB

2 years ago

I ordered contacts online and the estimated 3-4 day delivery initially. 17 days later, they refused to update me on the status of my order. They keep saying they are out of stock and will take **** days from the manufacturer. When that amount of time passed they continued to say the same thing to me until today when they canceled my order. Conveniently, my prescription expired in that amount of time requiring me to go back to the doctor before getting more contacts. It was not expired when I ordered or during the delivery ti... read more

Noreen O 

on BBB

2 years ago

I had an appointment at 11 AM with an hour and a half drive to get to my appointment. ********************************************************************** a bit of heavy traffic. I called Americas best to inform them that I would be 10 to 15 minutes late for my appointment and they said please come anyway will get you in. I arrived they looked at me and said sorry your appointments been canceled and that was that I explain to them that I telephoned to let them know I would be late due to a car accident and that I had an ho... read more

Kimberly S 

on BBB

2 years ago

I do not recommended. Although everyone is nice. They are not customer service professionals. They put me on hold everytime I called to check on contacts for ***** minutes. Had to wait over 2 weeks for "tester" contacts to arrive. Had to **** them down nobody ever called. Phone calls are not returned. 

Chereis Z 

on BBB

2 years ago

Do NOT go! They dont care. Prices are not competitive and they let me wait when there was no one in the store for almost an hour. I was told **** days for my glasses and its been almost THREE WEEKS. They literally ignored me while I took time from work to get my glasses. I will NEVER go back. I contacted support and have not heard back. The manager said my glasses have been shipped and I shouldve had them today.no glasses to date. 

Joseph W 

on BBB

2 years ago

Totally positive experience at the Americas Best Eyecare store in ********. The price I was quoted is what I paid and the staff was professional and courteous.A few bumps in the process were smoothed out quickly by *********************** who took the time to listen to my concerns and correct the issues.Overall great experience with these folks. 

Timmie J 

on BBB

2 years ago

They just hand your glasses to you and don't adjust and rush you out door.Other places measure,adjust while on your face,but not here.