America's Best Contacts & Eyeglasses

KB 

on BBB

2 years ago

1 star cause 0 isnt possible. I walked into an appointment and got kicked out cause I had an unopened bottle of h2o I was told by 2 managers and a counter person its not there rule ********* and they are not even allowed either I have a medical condition and if I dont eat enough salt and water I am in trouble. The workers didnt care they just kept ignoring me and telling me to get out. Then I went in to the ast mngr and showed her how it is unlawful for an employer to prevent an employee from have a healthy amount of drinkin... read more

Michael P 

on BBB

2 years ago

I had terrible customer service they would not listen to me. They felt they already had the answers to my problem. Therefore, nothing got resolved. My prescription was out of whack and they would not make it right accusing me of waiting too long when I clearly went in during the warranty period and explained to one of their customer representatives that my eyesight was not right on one of my lenses. They basically told me I had to pay for another exam when the lens was not correct from the get-go. I will definitely not go ba... read more

Irini I 

on BBB

2 years ago

I ordered my contact lenses from them- the lenses are custom made. They said they are going to be ready in **** business days-and they were delayed. When I called to ask about the delay, they said the wait would be 4-6 weeks. I said it is only fair to get some of my out of pocket expenses back for the inconvenience, and the manager said she gave me a full refund- and cancelled my order! I was flabbergasted. I was very upset, however I did not want to deal with their horrible service and I asked them if they canceled the insu... read more

Deborah C 

on BBB

2 years ago

Glasses were not usable. Refused to credit back for eye exam even though it was incorrect. Very rude at ******* ******* store. Basically we left with no glasses and an incorrect prescription and they kept our $59.00. Laughed at ** as we left. Beware this store. Manager ***** was very rude and condescending. Store Mgr ****** refused our refund even though exam was wrong. Contacted corporate. No help. We just lost our money. 

Maria M 

on BBB

2 years ago

I buy a pair of sunglasses and I waiting for more than 2 months and I call them and they left me on line and never answered 

Lois J 

on BBB

2 years ago

Best friendliest service from front desk, eye technician, optometrist to ordering contacts. 

Chris G 

on BBB

2 years ago

I purchased a pair of transition eyeglasses from America's Best. Total cost for one pair - $503.95. I walk a few miles every day and my glasses are exposed to perspiration. After a few months I noticed the frames around the lenses started to turn green. Then the hinges started to rust. I took them in for inspection and repair. I was told the hinge mechanisms had failed and there was nothing they could do for me. I said they are only a few months old. Sorry, we only have a 30 day warranty. 

Victoria W 

on BBB

2 years ago

I visited ******************** America's Best Contacts and Eyeglasses in *******************, last evening. I have never had a better eye exam experience. ************ was very calming, extremely informative, and very patient with my questions. Her explanations definitely provided me with all the answers I had to my questions, and even though I had many questions she never rushed me.In fact every single employee at America's Best left me feeling welcome and appreciated. I was the last customer in the office last night and no... read more

Samuel H 

on BBB

2 years ago

How can the advertised price of $79 for 2 pairs and a free eye exam go up to $680?? Scammers!!