America's Best Contacts & Eyeglasses

sky j 

on BBB

a year ago

After waiting weeks for my appointment, and responding to every text sent to confirm my appointment, I live 2 hours away in *************. My GPS quit working on the way. In ************** pulled over to call for directions and let them know I was going to be a few minutes late. It was 11:02. My appointment was 11:00! The first person I spoke to couldn't help me. She finally got someone else. She gave very poor directions, not saying how far I was or which side of the street it was on. I arrived there at 11:12. I was informe... read more

Troya S 

on BBB

a year ago

Absolutely awful at every single level, including corporate. They gave me a bad prescription, didn't even attempt to correct it, I paid for full boxes of contact lenses (and still have the receipts) and haven't received them or any information from them and it's been a month, they got EVERYTHING wrong in every possible way, including my name, their customer service hasn't responded to me in 10 days, their corporate office told me to email them and then when I did they told me to email the people who never responded, they STI... read more

Sandra A 

on BBB

a year ago

This place is awful.. receive the wrong Contacts twice they have people that **** them and theyre not sure what theyre ****ing call to complain to ****. She said that I was incorrect I had my contact packages.. when I had to record t her again because I saved my old and new packages proving that they were incorrect again met with a lot of sassiness and unwilling to accept they were wrong! Would highly suggest finding an eye doctor, who is skilled and the office staff is just a skilled waste of money and time when they say it... read more

Pedro D 

on BBB

a year ago

Horrible quality and no able to resolve the issue. I went to the store at the end of December for an eye exam. At that time I ordered some glasses it took them almost month to deliver. The glasses have been very unclear and never able to clean. The coating looks wavy and hazed. Now its starting to come off. I complained about them the day that I picked them up and on 2 previous visits. When I called again on 09/01 was told that there is no warranty. I called corporate and was told the same. The quality of their product is ho... read more

Chad H 

on BBB

a year ago

This place is terrible, do not go! Run, the staff are so disrespectful and lying to get you in the door. Took advantage of my young son. I called several times to complain, the customer service said, oh well you should have know better! **** poor place of business 

Luis L 

on BBB

a year ago

August 30, 2023 319 *************, ***********, ** Horrible experience, a waste of time. The staff Not friendly.!***** took the appointment for my son by phone and got a breakdown of prices. We arrived at the appointment, ***** spelled the names wrong, they could not find us. ****'s test tech looked tense and straight-faced, we started to feel uncomfortable. we verify the ********************* told me, she said that is not the price, I asked *****, and It was a very tense situation, ***** was explaining the prices to Tech, a... read more

Ninfa b 

on BBB

a year ago

Paid $175 for them to send wrong contacts to me. Super unprofessional. 

Sandi C 

on BBB

2 years ago

Hope fully ******* can do better!! Rude front desk staff, glasses adventure began in June and glasses that were right color and the right RX arrived at end of August. Bad eye exam, glasses arriving in the wrong color..... it was a nightmare. Avoid this place like the plague. Dr is not professional and eye exam was less that expected. 

Keisha R 

on BBB

2 years ago

On August 21, 2023, I had the displeasure of meeting the optometrist at America's Best located in ********, ** *********************************** He was very ****, unprofessional, and lacked the basic client/doctor mannerism one would expect during an appointment. I am a nurse and I am very familiar with interacting with patients, clients, and doctors. The Optometrist assessed my 11 year old *****'s eyes for a few minutes, then said she needed glasses, then told us to head to the front to get help. I was stunned. It felt li... read more