America's Best Contacts & Eyeglasses

Chantel B 

on BBB

4 years ago

The customer service is awful especially at the ****** ** location. I ordered frames no lenses and almost 30 days later no frames. When I call the store they hang up on you.. also when I asked for a refund they said that since I paid in cash they can only send me a corporate check which can take 30 days. I will never enter another Americas Best again. 

Dean R 

on BBB

4 years ago

They sell absolute trash and charge you for top notch products! After I posted my ****** review they replied and said they would be in touch! Never happened! They are CROOKS and LIARS!!!! STAY AWAY AND DON'T WASTE YOUR MONEY AND TIME!!! 

Joshua H 

on BBB

4 years ago

Charged me for progressive lens with anti glare and the whole works but end up getting bifocal glasses without anti glare and didn't refund me the difference that they owe me for over charging me. They did not provide me with the product I paid for or refunding me the difference because they should have charged me for bifocals not progressive lenses. 

Jaen L 

on BBB

4 years ago

Beware. America's Best is a classic bait and switch operation.Today I went to the store at **** Beltline to get the advertised two pair of glasses for $79.95. I knew there would be additional charges for upgrades.I told an associate, who remained seated the whole time I was there, that I would not require an eye exam because I had a prescription from my ophthalmologist. I asked her if I could have help selecting glasses. She pointed to a corner and said men's frames are over there. When I asked her what the difference was be... read more

Taylorfaye J. 

on BBB

4 years ago

They are horrible. I bought 2 pairs of glasses and in 6 months they're both broke. Do not recommend 

Catina C 

on BBB

4 years ago

I went in for eye exam that was fine. I gave them my glasses which I purchased elsewhere Versace eyeglasses. Three weeks later I receive a call they were lost in transit. I advise consumers do not purchase from this company at all. 

Allison N 

on BBB

4 years ago

Supervisor ******, ******* **, dresses inappropriately; is very argumentative; not pleasant to be around at all. I was working with one of the female floor assistance and she was very pleasant and kind; then ****** walked over to us in his shorts, shoulder cross-over bag on his body, and a t-shirt and he looked at my prescription which I had in my hand and said to me that he doesn't know if the prescription is for computer long-distance or not. NO ONE ASKED HIM so I don't know why he was even talking to me. As I walked away ... read more

ILAAN G 

on BBB

4 years ago

Contacted America's Best on ********** in Hermitage, ** to determine if this company is in network for VSP Vision *************** After paying a large sum of monies for both myself and my spouse, six months later I have now received a **** stating that my insurance did not pay. The America's Best sent directed me to a so-called VSP phone number and work out the matter. The representative there continued to ask for my name and birth date and tried to get my full SSN. I began to questioned and we lost contact. That same repres... read more

BEVERLY T 

on BBB

4 years ago

The Manager of the ********** location ************************* is very unprofessional in her work ethic suffers from extremely bias to the customers...she was very rude, disrespectful, and condescending with her her insidious demeanor & nasty countenance and disposition when engaging with minorities, She violated HIPPA GIVING OUT PERSONAL & CONFIDENTIAL INFORMATION TO A DOMESTIC VIOLENT VICTIM.WHEN I WENT TO PICK UP MY GLASSES AFTER DELAYING THE DURATION, I LEARNED THAT SHE'S GIVEN MY GLASSES TO SOMEONE ELSE WHO WAS NOT PE... read more