America's Best Contacts & Eyeglasses

Crystal C 

on BBB

2 years ago

They owe me paychecks. *******, ****** and **** in *************** like to give people the run around and hang up on them. No one in this company is working towards me being compensated for my time spent here for employment. I turned them into the ***************** Wage and Labor division. 

Emily S 

on BBB

2 years ago

I would highly recommend NOT to go to Americas Best because the doctor was 35 minutes late and they have a policy that you have to "trial" contacts before ordering them. I have had the same contacts for 25 years and do not need to trial them. They did not have any contacts on hand and had to order them. I was told I have to wait 10 days before they come in! I needed them immediately but they refused to help me. They promised the doctor would call in a day or two with a solution and he didn't! I called them and they said the ... read more

Richard B. 

on BBB

2 years ago

Store #**** I waited 3 months for a contact prescription that never arrived. I called *** routinely to check the status of my order and was regularly told the manufacturer was the problem. They told me that lenses were re-ordered but the new order never arrived. Eventually the Manager and Assistant Manager became dismissive and appeared to be annoyed (especially when I inquired in person). During one telephone inquiry I expressed how disappointed I was in the service over the past three months and the Manager literally LAUGH... read more

Jennifer K 

on BBB

2 years ago

I went to their shop they did not do my prescription right and they refused to fix it. I would not go there. It was a waste of money. I guess you get what you pay for. 

arnie E 

on BBB

2 years ago

Doc at ******* Best Eyeglasses in ******** ** requires all patients to wear masks in her office.. I was able to get into the store, have my eyes examined, and sit in waiting room, all without a mask. Now I have no problem with the doc wearing a mask but I feel it is a violation of my rights, and most likely company policy, for her to make her patients wear mask in her presence. 

Isaiah H 

on BBB

2 years ago

It should be called "*******'s WORST"!!! had to return prescription sunglasses 3 times. When I went to pick up on the 3rd time the lenses were still distortred. They gave up and just said "we are going to just give you a refund". Staff is friendly and super caring but the place they use to make their glasses is AWFUL. this is even after the manager of the store sent them a message and said "Make absolute certain that the lenses are not defective." Whelp. Here we were for the 3rd time. Still defective. Even the Optomotrist sa... read more

Pamela C 

on BBB

2 years ago

My fella and I went for exams and glasses. I have two insurances and he has none. I picked out my frames added what I wanted on them was told $385 after insurance I about fell in the floor so I took off a couple things $265. Then comes my fella I told the woman no insurance so I'm hinting at the $99 special for him sets him up for $285 same things comes off his bill. I pondered all weekend talk to both HR ppl and realize I've been royally ripped called to cancel order it's already gone out. I gave them a mouthful and told th... read more

David G 

on BBB

2 years ago

I would not use this company for anything got the wrong prescription.And there was added fees for the exam etc.Do not use. 

Kimberly B. 

on BBB

2 years ago

Americas Best on ******************************************************* . DO NOT GO THERE!!! They will never get my business again. Had eye exam June 16,2022 ended up taking 3 weeks to get a trial pair of contacts and went back a week later to test them out only to be told no doctors for 2weeks so I returned then to test and had to get another pair of trial contacts because those dried my eyes out. Its been over 2months since then and Ive not even gotten a phone call . Paid $99 and have nothing to show for it. They have ext... read more