American Risk Insurance

Sarah B. 

on Birdeye

8 months ago

Still waiting to get paid on a claim from 2020. The court appointed umpire made a determination. ARI sent me incorrect information and the wrong amount.  

elmira n. 

on Birdeye

2 years ago

My name is Razaliya Nizamutdinova, I was a customer of ARI for over a decade, moreover, my son's and daughter's houses were also insured through ARI. Each one of us are leaving the company due to bad customer service, particularly by Linda, (Houston area customer service rep). My previous agent had failed to create my account correctly and the customer service rep entered my email incorrectly, I was not able to obtain the requested information and therefore i am walking away and taking my business elsewhere. As mentioned, my... read more

RT E. 

on Birdeye

2 years ago

My name is Razaliya Nizamutdinova, I was a customer of ARI for over a decade, moreover, my son's and daughter's houses were also insured through ARI. Each one of us are leaving the company due to bad customer service, particularly by Linda, (Houston area customer service rep). My previous agent had failed to create my account correctly and the customer service rep entered my email incorrectly, I was not able to obtain the requested information and therefore i am walking away and taking my business elsewhere. As mentioned, my... read more

Arwa palgirl A. 

on Birdeye

2 years ago

Stay away from this company, scams artists at best . Your home gets damaged and they try to do everything in their power not to pay or limit your repairs . They are super rude and have no sense of customer service . All their adjusters are clueless and have zero understanding of how to run a claim or an inspection. They hire people from the street to do inspections to submit the final cost of repairs which is unreal and super low. A full kitchen damage , entire ceiling and walls damaged due to water heater damaged . They ca... read more

Chasity B. 

on Birdeye

3 years ago

This company is TRASH! They do not answer calls, they do not email you back, Nobody knows what going on. It took 5 weeks of me calling none stop and bugging them trying to find out what's going on and finally somebody emails me back. Funny how they didnt pay anything they only covered my deductible this company is really terrible.  

MATT H. 

on Birdeye

3 years ago

0 stars, you are not important to this company. You are forgotten and forget about someone to return your call if you have a claim. 

Kayce H. 

on Birdeye

3 years ago

This is THE WORST company I have ever dealt with. DO NOT GET A POLICY WITH AMERICAN RISK!!! I had major damage from the February freeze and they paid out a small percentage of what it will require. My home is now empty and the work has been stopped. They have NOT PAID ANY LOSS OF USE and would never answer a call. They WILL NOT ANSWER ANY QUESTIONS that I have sent them. I contacted the Board of Insurance and they instructed me to ask specific questions and I have never gotten a response to the email I sent. Larry, Luis and ... read more

Kayce H. 

on Birdeye

3 years ago

DO NOT CHOOSE THIS COMPANY!! They have the worst customer service and their claims handling is atrocious. They sent a penny for every dollar needed for my freeze damage and they WILL NOT take your calls. If you're luck, you can establish someone to email and that is it. They do not care if your home gets repaired and they WILL NOT answer any of your questions. I called the board of insurance and was told to ask specific questions...NONE were answered. Stay far, far away.  

Paula W. 

on Birdeye

3 years ago

Worst home owners insurance I have ever had. That saying you get what you pay for sure holds true. Yes, they have reasonable rates. BUT! Horrible customer service to basically no customer service. They do not care about the home owner. They do not wanna pay when you have a claim. They drag their feet and pay you the absolute least they can get away with. They also like to cancel you on a whim. So do yourself a favor and stay away from this bunch