American Pool Pump & Products

William V. 

on Yellow Pages

11 years ago

I purchased the variable speed pump from this company in May 2013, with a one year warranty. In April 2014 the pump began to fail. I contacted the company via telephone several times. On 2 occasions they promised to come out, gave time and date, and never showed and no call to notify about no show or to make other arrangements. Follow up phone calls went unanswered. I would definitely never recommend this company based on their very poor customer service. How does a company like this, with so many negative reviews, stay in b... read more

deedee4212 

on Yellow Pages

11 years ago

BEWARE My neighbor used their service, they blocked my car in my driveway with their company van. I snapped a photo and went to the website on the van. I emailed the photo and alerted them their company truck was blocking my car, also included my address so they could locate the driver. I received a reply first saying, get real LOL. I replied back is this your customer service? I need to leave a review about your lack of customer service. Then american pool supply emailed back that they would post 1000's of fake ads on craig... read more

anonymous79123 

on Yellow Pages

11 years ago

Worst pool service I ever experienced! His initial quote and conversation went out the window after about a couple of weeks. We signed on for him to do our cleaning and chemicals at $85/week plus additional for chemicals. He never gave us an invoice for chemicals after the first month but was putting two chlorine tablets in a flotation device in our pool weekly. ONCE, a new guy put liquid chlorine in to try to shock it after testing it. He went through employees regularly, we constantly had new pool cleaners who were always ... read more

meg473 

on Yellow Pages

12 years ago

"Bad Experience" with this company -- "Tucson Public Beware". The pool tech, Michael, ruined our pool and we paid heavily for the damages. We resisted for many months on posting our experience but, after reading the many reviews it seems to be a re-occurrence. My husband found the company is NOT properly licensed as they claim. They do not have insurance and we found no evidence that they have a business license either. They ruined our pool and would not return to fix the damage after being paid a lot of money. The owner is ... read more

tkcaz1 

on Yellow Pages

13 years ago

This is an incompetent and dishonest business and should be avoided. I had a similar experience to others. Ordered a part, was told the order was "lost" and would be delivered overnight. That was several months ago and still no refund in spite of repeated phone calls and emails. American Pool Pump & Products is nothing but a scam company in my opinion and is likely to cheat you and steal your money. They have a BBB rating of 'F' and it's well deserved. 

ispeaktax 

on Yellow Pages

13 years ago

Beware. Owner has a temper. Service contract not honored -- billed for weeks service not done. While away, 3 weeks out of 6 no service was performed. When confronted (after 3 weeks of unanswered phone calls and emails), response was first excuses for missing work. When I responded that this doesn't cure the abandonment/breach of contract and total loss of trust, threats like "pay my bill (including 20%+ late charge) or I'll send it to collections. Not only was service not performed but this business has no sense of Customer ... read more

csafety1st 

on Yellow Pages

13 years ago

I found this business on line to do some pool pump repairs at my vacation home in Tucson AZ after the winter freeze (in AZ -can you believe it). This young man was up front with what the costs were going to be and what sould be done to protect my property investment from this happening again. He did a very professional job, so I contracted him to keep monthly pool maintenace. I have guest visit my home year round and have had no complaints about the pool. 

dezbug 

on Yellow Pages

13 years ago

This was a great choice, never thought i can get the part that i needed this was the only site the had everything i needed. BOOK MARK THIS SITE THEY HAVE LITTLE PARTS THAT YOU CANT FIND ANYWHERE ELSE!!!! DEZ