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American Freight Furniture and Mattress

4.5

About this business

Location details

4222 NW 13th St, Gainesville, FL, 32609, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.5457 reviews
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Jessica L Kelly's profile image
Jessica L Kelly 
2 years ago

They can improve by actually saling dryers that dry your cloths a waste of $500 Do NOT purchase anything from them I see why it's all sales final 

Echo Hendry's profile image
Echo Hendry 
3 years ago

Would not buy any appliances from them. issues with a brand new appliance and the service we have received has been terrible. I am still without a fridge after a week because the one we purchased had issues and the repair person never showed up to fix it 

Anna N Phillip Penn's profile image
Anna N Phillip Penn 
4 years ago

I purchased a washing machine from here. I was under the impression I would be receiving a NEW washer. When my husband went to pick it up and bring it home, it had several scratches and dents, including a large one with rust. I immediately called the store to notify them and the salesman told me the store was a scratch and dent store so all their appliances have cosmetic issues. At no time during my visit there was I ever told this. I did not see any signs on the door or any… See more 

James Brown's profile image
James Brown 
4 years ago

pickup dresser bottom was broken returned dresser same day...don't have any replacement claim they didn't know how to give a refund and credit to our card....sad business practice 

Joanna Polanco's profile image
Joanna Polanco 
recommend  Recommended
4 years ago

Great job! Rhiannon and kerrington we amazing!! They were so patient with us and helped us every step of the way! 

Regina Ross's profile image
Regina Ross 
recommend  Recommended
4 years ago

My experience has been positive despite a couple of issues. They made it right with me, the customer. All of the sales team were professional and service oriented. Even the delivery team! 

Peggy Detrick's profile image
Peggy Detrick 
4 years ago

If you advertise recliners from $198 then you should have them or offer to order them! The tall red haired associate was the rudest sales person I have ever met! we were also looking for a mattress and he told us to lay on them read the price and then let him know what we wanted! Then we were told by a young lady working there that due to covid and the wood shortage they could not get recliners. She also said they work for 100% commission. Well you make a sale utilizing good customer service maybe you should all get trained ... read more

Business response:

We are sorry to hear about your recent shopping experience. Input about our stores and employees helps improve customer satisfaction and we aim to please. Please call 1-866-388-6333 so we can put you in direct contact with the Regional Manager of the store location you recently visited so we can try and improve upon your experience. Thank you 

Rachel O'Connor's profile image
Rachel O'Connor 
4 years ago

Your concern for publicly safety by enforcing masks seems moot when half the employees didn’t have their masks in their face when we walked in the store and your bathrooms looks like a crime scene 

Dave Foley's profile image
Dave Foley 
recommend  Recommended
4 years ago

great prices and service will definitely get my business again. 

Frequently asked questions about American Freight Furniture and Mattress

How is American Freight Furniture and Mattress rated?

American Freight Furniture and Mattress has a 4.5 star rating with 457 reviews. 

When is American Freight Furniture and Mattress open?

American Freight Furniture and Mattress is open now. It will close at 6:00 p.m.  

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